Error message on Startup of Stamp Editor V2.3

Vern Graner · 2007-06-11 17:19

Ok, so this morning I upgraded to the most recent version of the Basic Stamp Editor program (ver 2.3) from the previous build I was using (V2.2.6). Now, I am receiving the following error message on each startup:

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I can hit "continue" a few times and eventually I get into the editor.. but I was wondering if anyone else has seen this and/or if parallax folks might have a tip as to whats up. [noparse]:)[/noparse]

Vern

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Vern Graner CNE/CNA/SSE    | "If the network is down, then you're
Senior Systems Engineer    | obviously incompetent so why are we
Texas Information Services | paying you? Of course,if the network
http://www.txis.com        | is up, then we obviously don't need
Austin Office 512 328-8947 | you, so why are we paying you?" ©VLG

Post Edited (Vern) : 6/11/2007 5:29:55 PM GMT

Chris Savage · 2007-06-11 17:58

I passed this on to our Senoir Application Engineer. We're looking into it Vern...So far you're the first to report an issue though. Take care.

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Chris Savage
Parallax Tech Support

Jeff Martin · 2007-06-11 19:54

Hi Vern,

Do you still have v2.2.6 on your computer?· Does it run properly still?· I'm not sure what could be causing it, but if it always happens at the editor's startup-up, I may be able to narrow it down to something.· Would you have the time to try a test program (something I would write and send you) to help us diagnose it?

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--Jeff Martin

· Sr. Software Engineer
· Parallax, Inc.

Vern Graner · 2007-06-11 19:55

Chris Savage (Parallax) said...
I passed this on to our Senoir Application Engineer. We're looking into it Vern...So far you're the first to report an issue though. Take care.

Thanks for looking into this for me Chris! [noparse]:)[/noparse] FWIW, the app appears to operate properly after the errors give up. I wonder if it could have something to do with an actual missing drive. I am using a laptop that I move from home to work and there are different drive configs on the dock at home vs. here (i.e. different mapped drives and external drive arrays). Oh and yes, I did try rebooting, and no, it didn't eliminate the error. [noparse]:)[/noparse]

I'd be happy to perform diags or something if you guys need me to. One of my gigs is software QA so I'm familiar with gathering debug data etc. [noparse];)[/noparse]

Vern

PS: First to report.. does this mean I win a cookie or something?

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Vern Graner CNE/CNA/SSE    | "If the network is down, then you're
Senior Systems Engineer    | obviously incompetent so why are we
Texas Information Services | paying you? Of course,if the network
http://www.txis.com        | is up, then we obviously don't need
Austin Office 512 328-8947 | you, so why are we paying you?" ©VLG

Vern Graner · 2007-06-11 20:08

Jeff Martin (Parallax) said...
Hi Vern,

Do you still have v2.2.6 on your computer? Does it run properly still? I'm not sure what could be causing it, but if it always happens at the editor's startup-up, I may be able to narrow it down to something. Would you have the time to try a test program (something I would write and send you) to help us diagnose it?

I had it on the machine but removed it after I placed the v2.3. I can unload v2.3 and put v2.2.6 back for testing if you like.

Vern

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Vern Graner CNE/CNA/SSE    | "If the network is down, then you're
Senior Systems Engineer    | obviously incompetent so why are we
Texas Information Services | paying you? Of course,if the network
http://www.txis.com        | is up, then we obviously don't need
Austin Office 512 328-8947 | you, so why are we paying you?" ©VLG

Skywalker49 · 2007-06-11 20:38

Vern,

I had the same problem yesterday with 2.2.6. I·use that version for a long

time and have never seen that error before. It's gone today.

I'm using a Dell lap top.

regards,

Ed

Chris Savage · 2007-06-11 20:42

Vern said...(trimmed)

PS: First to report.. does this mean I win a cookie or something?

Vern, you win recognition as a software QA tester!· [noparse]:)[/noparse]· Seriously though...I'm sure there are more toys to be had at a future show...

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Chris Savage
Parallax Tech Support

Jeff Martin · 2007-06-11 22:19

Skywalker49 said...

Vern,

I had the same problem yesterday with 2.2.6. I·use that version for a long

time and have never seen that error before. It's gone today.

I'm using a Dell lap top.

regards,

Ed

Based on this, I think I can safely assume that it wasn't something I broke in v2.3.

Ed, do you have any idea what changed between the time that it gave you that message and when it started working fine again?

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--Jeff Martin

· Sr. Software Engineer
· Parallax, Inc.

Jeff Martin · 2007-06-11 22:21

Vern,

Yes, please reinstall v2.2.6. You can leave v2.3 on there as long as you allowed it to install in its default path (they are always built to not interfere with each other's installation files so that multiple versions can be used on the same machine at the same time).

I'm curious if you get the same message or not with v2.2.6, since Ed said he did get that message for a short time.

Thanks.

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--Jeff Martin

· Sr. Software Engineer
· Parallax, Inc.

Skywalker49 · 2007-06-13 21:54

Jeff,

I have no idea what changed. As far as I know, nothing changed. The lap top I'm using is a stable
machine and no SW/HW has been installed recently except of course the regular Windows / Virus updates.

The error did not appear anymore. A glitch on June 10-11 .. related to the date?
I find it very strang that Verne and I experienced the very same error within 24 hours with two different
version of the program and diff. machines.

Ed

Skywalker49 · 2007-06-17 20:55

Error message pops up again starting today June 17, 2007
I still use version 2.2.6

Ed

Immune_Jam · 2007-06-17 22:29

I have had this error for some time.

I have narrowed it down to my multi-card reader (cf/sd/mmc type).

It seems that when it is connected via usb, there is a problem with startup, and I receive the message as stated.

If I don't have it plugged in, the software starts fine.

I am guessing!! that because there appear to be "new" drives added since the install and without media in them, the software has a wobbly.

As mentioned, that is just a guess, but the software errors certainly resolve once I remove that USB card-reader and restart the software.

Skywalker49 · 2007-06-18 08:26

I_J,

thanks.
Yesterday the problem re-occured after I had added a new USB Hub.
Will test again tonight without the Hub.

Today - one day later - the problem is gone again! With or without the hub, no error.
I think you got it right, a new device triggers this funny error which disappears later.
A brain·teaser

·for Parallax technical support?

Ed

Post Edited (Skywalker49) : 6/18/2007 6:15:28 PM GMT

Just Jeff · 2007-10-24 16:22

Hi Guys,

Same issue on a stable desktop Win XP (Home ed) and it started when I changed a USB card reader out and added an extra HD for more storage space for a different program. I was 2.2.6 and am now at 2.3.8 and it does the same thing. I am going to guess at a latent registry entry that is persistent to the editor as it makes no difference if you un-install or install over the top of. I can repeat the error every time by making a drive letter change with a hardware device (add or remove)

Thanks and I really love you products!!
Jeff

Chris Savage · 2007-10-24 17:11

Jeff, if you are familiar with Regedit and wish to remove an errant registry entry you can contact our Tech Support Dept. to navigate to the potential registry entry and remove it.

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Chris Savage
Parallax Tech Support

Just Jeff · 2007-10-24 17:22

Ok, I am and I will! [noparse]:)[/noparse] Thanks.

Error message on Startup of Stamp Editor V2.3

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