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Parallax Main Site down? — Parallax Forums

Parallax Main Site down?

A.C. fishingA.C. fishing Posts: 262
edited 2006-12-05 10:15 in General Discussion
I can't seem to access the parallax main page today. I was able to get to the forums by going directly to:
http://forums.parallax.com
But any address that begins with www.parallax.com gets a 'Page can't be displayed' in IE6 and a 'Connection Timed Out' in Mozilla firefox.
Has this happened th ayone else?
-ACfishing

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Somebody said...
-Never Underestimate the power of human stupidity.
·

Comments

  • Jim EwaldJim Ewald Posts: 733
    edited 2006-12-03 01:02
    The main Parallax site has been open all day. There is likely a problem with a network router somewhere between your ISP and the section of our network where the main site lives. You can try a traceroute to see if something is amiss. On a Windows system, the command is: tracert www.parallax.com. On Linux systems, its: traceroute www.parallax.com.

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    Jim

    Parallax IT Dept.
  • A.C. fishingA.C. fishing Posts: 262
    edited 2006-12-03 02:22
    I got a lot of strange e-mail addresses/server names(Malvern PA?) for the first 12 'hops', and then from hop 12-30 I got "Request Timed Out"...
    Still doesn't work...

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    Somebody said...
    -Never Underestimate the power of human stupidity.
    ·
  • A.C. fishingA.C. fishing Posts: 262
    edited 2006-12-03 02:22
    It must be a problem with the router

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    Somebody said...
    -Never Underestimate the power of human stupidity.
    ·
  • A.C. fishingA.C. fishing Posts: 262
    edited 2006-12-03 02:46
    How can I fix it?

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    Somebody said...
    -Never Underestimate the power of human stupidity.
    ·
  • Phil Pilgrim (PhiPi)Phil Pilgrim (PhiPi) Posts: 23,514
    edited 2006-12-03 03:10
    Call your ISP. This happened to me once, except I had access to the main site, but not the forums. My ISP tracked it down to their own providers who sent them erroneous router table data.

    -Phil
  • Steve JoblinSteve Joblin Posts: 784
    edited 2006-12-03 23:39
    I can't get there either... I use comcast from the Philadelphia burbs... Malvern, PA is close by, so that must be the trouble spot... Only because I love Parallax so much, am I willing to call them up and give up the next 8 hours of my life as they put me on hold!

    I'll let you know what they say.
  • Steve JoblinSteve Joblin Posts: 784
    edited 2006-12-04 00:05
    Just spoke with Comcast... they assigned a Tier 2 level ticket and will work to correct the problem.
  • Jim EwaldJim Ewald Posts: 733
    edited 2006-12-04 01:09
    Hang in there guys. My most recent experience included waiting for 5 hours while one carrier contacted another to dispatch a truck. It must have been close to 'quitting time' because the truck didn't arrive for another 3 hours. All that to fix a broken wire in a box down the street. Next time, give ME the soldering iron and I'll fix it [noparse]:)[/noparse]

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    Jim

    Parallax IT Dept.
  • A.C. fishingA.C. fishing Posts: 262
    edited 2006-12-04 01:58
    I live close to phili never heard of malvern though...

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    Somebody said...
    -Never Underestimate the power of human stupidity.
    ·
  • Steve JoblinSteve Joblin Posts: 784
    edited 2006-12-05 00:42
    Comcast is "comcastic"! I can once again access www.parallax.com! yipee! Now I can work on my holiday list!
  • A.C. fishingA.C. fishing Posts: 262
    edited 2006-12-05 10:15
    Same thing here!

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    Somebody said...
    -Never Underestimate the power of human stupidity.
    ·
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