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Parallax - Anybody Home?

Kirk FraserKirk Fraser Posts: 364
edited 2005-10-14 23:28 in BASIC Stamp
Although I understand your market direction toward toys and educational robots, why don't I see much going on with respect to serious industrial applications which would include more than 8 Bit A/D and D/A?·

Tracy has a great website for A/D but nobody including Parallax has anything on D/A yet.· You Parallax guys ever thought of·ordering a sample chip or two and trying something out?·· I'm sure you guys could find D/A Chips that would work on Stamps in a week or two.

My attempt fizzled so far (I·can't even get my·Tek scope to report anything close·to the program output)·but Tracy did a great job of giving help.· You ought to pay him to manage your customer support team·part time.·

As for me I've ordered samples from·the MAX line and am waiting for delivery.· i tried my BS2P40 on the TI D/A's and that did nothing differently.·

Comments

  • BeanBean Posts: 8,129
    edited 2005-10-12 11:34
    Kirk, that's pretty cheeky to try to tell Parallax how to run their business...

    Maybe you didn't mean it this way, but your post comes off as "I can't get his working... Maybe I can bully Parallax into figuring it out for me."

    I too would like to see Parallax support industrial application more, and I have relayed that to Ken. But I would never do it in a public forum unless Parallax brought it up.

    Bean.

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    "SX-Video·Module" Now available from Parallax for only $28.95

    http://www.parallax.com/detail.asp?product_id=30012
    Product web site: www.sxvm.com
    Available now... SX-Video OSD module $59.95 www.sxvm.com

    "Save your money. Pay with cash."
    ·
  • Kirk FraserKirk Fraser Posts: 364
    edited 2005-10-12 15:54
    Bean said...
    I too would like to see Parallax support industrial application more, and I have relayed that to Ken. But I would never do it in a public forum unless Parallax brought it up.
    You just did.· Thanks for your support.

    Kirk
  • Tracy AllenTracy Allen Posts: 6,658
    edited 2005-10-12 16:58
    Kirk, While I do appreciate the job offer, not management, please! I and others who help out here are simply happy with Parallax. I feel I gain plenty from the synergy. Parallax _does_ do a lot to support industrial applications, although much of that is behind the scenes.

    I think the responsibility is primarily your own. I don't know what your background is, but it is pretty clear from your posts that you don't have much experience in electronics. There is probably one little thing that is making your circuit inoperable, but we have not stumbled across what that is, and you do not have the necessary troubleshooting skills. That the Tek 'scope does not report anything close to the program output is probably not the fault of the 'scope, nor of the Stamp, nor of Parallax, but it is your lack of knowledge of how to use the 'scope and maybe a bit of impatience and misplaced expectations. Same thing with the TI chip. Getting a new batch of chips from Maxim is not going to help with the fundamental problem. And you still have the interface to the proportional valves to design build and debug. Maybe a class at the local community college would help, where someone is there to look at what you are doing and lend a hand.

    I do appreciate your frustration. In my last post about the Maxim DAC that I got working, I mentioned three initial frustrations I had to overcome before the chip started working. It is always like that. Things hardly ever work the first time. But with experience you learn what to look for, and persevere until you can say, aha with satisfaction.

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    Tracy Allen
    www.emesystems.com
  • BeanBean Posts: 8,129
    edited 2005-10-12 18:23
    Kirk,
    That was NOT support... It was advise...
    Bean.

    ▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
    "SX-Video·Module" Now available from Parallax for only $28.95

    http://www.parallax.com/detail.asp?product_id=30012
    Product web site: www.sxvm.com
    Available now... SX-Video OSD module $59.95 www.sxvm.com

    "Save your money. Pay with cash."
    ·
  • Kirk FraserKirk Fraser Posts: 364
    edited 2005-10-12 19:19
    Well I still notice Parallax support people aren't jumping in to this thread either.· Are they all on vacation or something?
    Tracy said...
    Getting a new batch of chips from Maxim is not going to help with the fundamental problem. And you still have the interface to the proportional valves to design build and debug. Maybe a class at the local community college would help, where someone is there to look at what you are doing and lend a hand.
    Actually a different set of chips might help.· The quality of the D/A chips I got from TI are lower than the quality of the TI A/D chip you recommend based on two observations:· They require a 2 volt reference voltage which they strongly recommended I buy from them instead of using your pot and capacitor solution in contrast your A/D circuit works fine with the same 5v chip supply wired to the reference pin.· Second, the switching of performing between A and B when the new chip was put in, indicating some of the chips act differently, hence weren't designed as well as the A/D which works fine.

    I did take a Digital Electronics class at the local community college earlier this year and got an A-.· I was the one who introduced the teacher to your A/D chip and he thanked me for showing him the state of the art.· The class did teach me some things although at over $500 for the class and book plus transportation which is getting expensive, it's not something I want to spend that kind of money for again if I can help it.· I'd rather pay for a finished solution.
    Bean said...
    That was NOT support... It was advise...
    Ok, Bean, here's some advice from me.· Go to a Dollar Tree store and buy a new Bible for $1.· Read the 4 gospels and Revelation, praying that you and all 6+ Billion people on earth receive and fully believe Jesus Christ.· Continue obeying Jesus for the rest of your life or until you·ascend to God's throne, whichever comes first.

    Kirk
  • NewzedNewzed Posts: 2,503
    edited 2005-10-12 19:24
    I would be quite pleased if the on-duty moderator would de-membership Mr. Kirk.

    Sid
  • LoopyBytelooseLoopyByteloose Posts: 12,537
    edited 2005-10-12 19:33
    kIRK,
    I wore out my welcome over at the BasicX Yahoo site using a similar approach to yours.

    This is a community and friendly relationships gain support. If you want 'bang for your buck' try to join.

    The simple fact is that if you try to work with us, you will get more than you can almost anywhere else on the web. I am in Taiwan and I couldn't enjoy this hobby without good web support.· There are too many A/D chips and flavors for Parallax to provide a full inventory, so they chose an easy, cheap one for begineers.· It really is that simple.

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    G. Herzog in Taiwan

    Post Edited (Kramer) : 10/13/2005 7:16:54 AM GMT
  • Paul BakerPaul Baker Posts: 6,351
    edited 2005-10-12 19:37
    Kirk, are you trying to Smile everyone out of helping you? Your demeanor sure seems that way, like Tracey said, we can understand your frustration with your current problems, but lashing out at everyone and everything doesn't garner much sympathy into helping you. Also these forums are not the place to discuss religious issues, sarcastic or not. If you feel like blasting me as well, go ahead, I can take it, but don't count on me trying to help you in the future.

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  • Buck RogersBuck Rogers Posts: 2,175
    edited 2005-10-12 19:39
    Kirk,
    This is a community. I maybe based in the US, but I, too, rely on the Forums for support. And advise. Please try to keep your posts more on topic, and yes even polite. I practically wore out my welcome in the original group by maintaining an attitude similar to yours.

    They may tolerate my strangeness on a gaggle of groups on the same service as the old one, but only because I manage a few of them.·So please heed what·Kramer suggested.

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    Buck Rogers

    www.gregg.levine.name
  • OrionOrion Posts: 236
    edited 2005-10-12 23:42
    Parallax HAS done work on D/A, if you bothered to search though all the info on the site you would have found Nuts/volts #79 Which covers I2C D/A, and I’m sure I missed plenty of other info.'


    <edit>
    Actually thinking about it, I have posted about testing 4-20ma current loops generated by stamp, if you search for that will find a rather long thread from several people.··Also last time I checked the projects forum had a good handful of industrial apps.

    Industrial Control Text, v1.1
    http://www.parallax.com/detail.asp?product_id=27341

    Post Edited (Orion) : 10/12/2005 11:56:18 PM GMT
  • BeanBean Posts: 8,129
    edited 2005-10-12 23:56
    Well I guess it's time to click the ole "Ignore Posts From Kirk" icon.
    Kirk, you sure don't ACT like you are following your own advise.
    My last word to this member (promise).
    Bean.

    ▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
    "SX-Video·Module" Now available from Parallax for only $28.95

    http://www.parallax.com/detail.asp?product_id=30012
    Product web site: www.sxvm.com
    Available now... SX-Video OSD module $59.95 www.sxvm.com

    "Save your money. Pay with cash."
    ·
  • Kirk FraserKirk Fraser Posts: 364
    edited 2005-10-12 23:56
    Orion, Thanks for the serious tips. Apparently I don't know how to search the forums for topics either as I tried that once but it didn't work for me. How did you do it? Kirk
  • OrionOrion Posts: 236
    edited 2005-10-13 00:09
    http://forums.parallax.com/forums/default.aspx?f=5&p=1&m=79116

    The search function on the forums IS something you can whine to Parallax about....
  • Jon WilliamsJon Williams Posts: 6,491
    edited 2005-10-13 02:13
    Save your whining for another place. We are aware of the deficiencies of the forums search engine and I can tell you for a fact that it is being dealt with (I was just in the California office and spoke with out IT guys about this). I was very pleased with the direction they're taking and am looking forward to the final implementation.

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    Jon Williams
    Applications Engineer, Parallax
  • steve_bsteve_b Posts: 1,563
    edited 2005-10-13 02:20
    Some ettiquette is needed in posting messages kirk.
    If you have critisisms then they should be directed to Parallax directly and not on an open forum!

    You'll find a lot of people on here willing to help in all manners....and No, they don't have [noparse][[/noparse]Parallax Employee] beside their names!
    A lot of people spend time on these forums just reading what other people are going through in hopes of either lending a hand, or learning something themselves.

    If you can't afford the $ to go to college classes, then set aside some time each day to peruse the forum and pick up little tidbits about other people's problems/successes.

    I'm quite proud that I've been able to help on the odd occasion, but I lurk on here just about every day reading what people are doing.

    So, flaming/ranting is no way to encourage help of any kind from anyone at all!

    Politics and Religion should be kept out of any posts....unless the Pope were to get in to "Stampin"!! (ultrasonic detector in the big hat to avoid hitting doorways?)
    Anyhow, humour aside (if it's at all funny haha)....the best way to get help is to post your problem in detail....the more info you provide, the more help you may get in response!

    We've all been in the, "Dang, it'd be easier to have someone else do this..."! But if you mean that, then maybe electronic hobby building isn't for you....it really is about persistance and patience! (has almost nothing to do with skill and smarts....what's that quote about 1000monkeys on 1000typewriters??).....

    Good luck

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    ·

    Steve

    "Inside each and every one of us is our one, true authentic swing. Something we was born with. Something that's ours and ours alone. Something that can't be learned... something that's got to be remembered."
  • Tracy AllenTracy Allen Posts: 6,658
    edited 2005-10-13 17:07
    It's rare indeed to find a company message board that accumulates thousands of repliies per year from not just one, but from several dedicated and highly knowledgeable company employees, and the company president too, who go out of their way to convey answers to questions that truly interest them. And to struggle to help people better frame their questions. That is especially true in the last couple of years since Parallax brought the message board back in house. That should engender nothing but respect.

    If someone has not already done the thing you are asking about, and there is a troubleshooting issue, that someone has to take valuable time to peruse the data sheet and read between the lines and come up with possbible solutions. Or set up the same situation and write and debug code. Your problem may be the most important in the world to you, but for other people there are hundreds of competing interests and demands. That should engender nothing but patience on your part, and a commitment to try harder to resolve your own problem and to share your eventual success. This is a sermon, but not a religious message! ___ helps those who help themselves.

    Now, you said the quality of TI DAC (the TLV5618) is lower than the quality of the ADC (TLC4325), because it requires a 2 volt reference, because TI told you not to use a voltage divider to get the two volts, and because the two chips you have malfunction differently in your circuit. None of those are evidence that the quality of the chips are lower or that they cannot work with the Stamp. It is more evidence that you have a wiring error in your circuit, and that you need to study more how to read a data sheet.

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    Tracy Allen
    www.emesystems.com
  • Paul BakerPaul Baker Posts: 6,351
    edited 2005-10-13 17:29
    The reason voltage references are specified instead of a voltage divider is very simple: accuracy. Resistors are horrible at being precise, standard off the shelf resisotrs are 5% tolerance, if you feel like plopping down some money (on the order of what you'll pay for the voltage references), you can get resistors with a .1% tolerance. By comparison a precise voltage reference's tolerance is measure in parts per million (PPM) or .000001% tolerance, this is a MILLION times more precise, plus if your voltage used in the resistors fluxuates or is off by a small percent, this gets figured into an additional error in your resistor divider voltage reference, the voltage references will shrug this change in supply voltage off as if it weren't there in all but the most extreme circumstances (in which case the precision of your voltage reference is the least of your worries). And considering the voltage reference is subdivided this increases the error even more.

    Without looking at the spec sheets (you haven't earned my time to look at them yet) two voltage references are for one of two reasons, either: A) there are at least two channels so that you can individual set the dynamic range for each block, or B) two references are used to increase the linearity of the block. Both situations speak directly against your assertation, the chip is·better than the other one.

    If instead of approaching things with a closed and critical mind you instead approach things in an open state of mind with the mindset of learning why the chip operates that way, you will come away with a better understanding, and actually feel good for learning something new.


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  • Kirk FraserKirk Fraser Posts: 364
    edited 2005-10-13 18:11
    Although I do appreciate this forum more than my $500 electronics class, I am amazed that so many have taken the opportunity to let off steam on this thread.

    My advice to Bean is my best advice to everyone on earth -- if you don't agree now, you probably will within less than 3 decades. Try it, you'll like it.

    As for the voltage references, I appreciate the explination because I learned something new -- but stand by my analysis on the basis of user-friendliness. I am waiting for the Max chips and continuing to explore Orion's advice.

    As for those who think I have a wiring error, I can post a photo of my prototype board if you want to compare it to my circuit diagram and a photo of the TI data sheet pinout. Considering the Stamp works based on the debug window and only 3 wires go from the Stamp to the D/A chip which has only 8 pins total, and the chip works on one of its two channels, it's highly unlikely to be a wiring error. Let me know if that's what you want, otherwise, I'll pause until the Max chips arrive or Orion's advice yeilds fruit.
  • Jon WilliamsJon Williams Posts: 6,491
    edited 2005-10-13 18:27
    If I had a dollar for every customer who claimed the wiring was perfect and ultimately proved otherwise I would be a very wealthy man.

    As far as "letting off steam" I think many have -- in one way or another -- made it clear that we're [noparse][[/noparse]Parallax] here to assist; but that doesn't mean that we'll have a canned solution for every single problem, and a polite request for assistance will get you as much help as you'll ever need (from many forum members). Your pot-shot approach to asking for help doesn't work for anyone and I think that has shown to be true by the responses in this thread -- most deal with your attitude toward Parallax and not the problem at hand.

    And for what it's worth, we routinely work with 12-bit A/D and D/A devices; two that I've used in projects are the LTC1298 and LTC1257. Finally, the reason we have so many materials for the hobbyist world is that they tend to require more hand-holding than professionals.

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    Jon Williams
    Applications Engineer, Parallax
  • Paul BakerPaul Baker Posts: 6,351
    edited 2005-10-13 18:29
    I will reciprocate your moderation in tone, by softening mine. Take it from an experienced breadboarder: not everything is as it seems. You could post a pic of your breadboard and sample schematics and have all of us meticulously check it over for you and come to the conclusion it is wired as it should be, when in fact it isn't. The cause for this can be numorous, just to name a couple: a broken wire which looks intact but under the insulation is disconnected, a broken contact in the breadboard where through multiple insertions of chips and wires causes there to be no contact or intermittant contact (the second is more frustrating because sometimes it works and sometimes it doesn't). The best way of testing if these problems are an issue is using the resistance setting on a voltmeter and check each and node which should be connected to see if the resistance is very low, if it isnt youve got a problem.

    Also high resolution DACs and ADCs will not give you the full precision when used in the breadboard, this is because they are both analog and digital on the same chip, which don't like to play nicely with one another. For more detail on this look at the reference sheet, there should be a section on proper isolation of the analog and digital ground planes, something which can only be accomplished properly on a PCBoard.

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    Post Edited (Paul Baker) : 10/13/2005 7:53:22 PM GMT
  • Kirk FraserKirk Fraser Posts: 364
    edited 2005-10-13 20:32
    Jon, Thanks I've now ordered samples of the LTC1298 and LTC1257 based on your post. I also happened across the Parallax LTC1298.pdf download.

    Paul, Thanks I appreciate the hidden wiring defect tips. At present I'm not trying to use both DACs and ADCs on the same board. At present I'm only using the newest Stamp BS2PX and the TLV5618 DAC -- no other parts -- based on Tracy's trouble shooting advice. The DAC just doesn't want to cooperate. I'll try changing the wires, chip, and location plus VOM the wires to see if that helps.
  • Paul BakerPaul Baker Posts: 6,351
    edited 2005-10-13 20:45
    Perhaps I wasn't clear enough in my explanation, but you misunderstood me, both types have both digital and analog on the same chip, as evident in thier names Analog to Digital Converter and Digital to Analog Converter. Digital systems have high switching speeds which causes fluctuations on the ground line (called ground bounce), Analog systems are sensitive to ground bounce, and·can be adversely affected in its operation from it. So spec sheets give very particular advice on how to minimize this inherent problem to both types of chips, this isnt important for 8-bit DACs and ADCs, but in·12 bits or higher you can loose the LSBs to this problem if you aren't careful. (this shows up when taking succesive readings of a·constant voltage, but the low bits of the number read will fluctuate randomly)

    But I agree that you should use a chip that Parallax has already worked with, because you'll be tapping into a knowledge database you will find through time that the employee's of Parallax will be happy to share with you (if you ask nicely).

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  • knightofoldcodeknightofoldcode Posts: 233
    edited 2005-10-14 01:12
    Kirk,

    You might want to learn how to use the proper tools before flaming the guys at Parallax. Time after time they've helped me.

    Observe this link:

    Google Link

    697 hits from ONLY Parallax.com with the search term, "industrial". I would think they offer a large amount of information in the industrial applications. Not to mention the fact that they have several Nuts and Volts columns using 12 bit DAC's.

    I took all of the N&V's columns and combined them into ONE single PDF, then when I want to work with a particular chip, I'll search this large N&V's file for that particular chip. Parallax is generous in the fact that all of the N&V's columns are decent PDF's, and not just image scans, this allows you to do a text search of the columns.

    Last but not least, if you don't like the support that Parallax offers, then go to the standard pic and skip the pBasic! Call up Microchip and get them to help you out with your problem. Fact is they won't give you the time of day.

    Knight.
  • Jason ShortJason Short Posts: 21
    edited 2005-10-14 23:06
    Paul said...
    Digital systems have high switching speeds which causes fluctuations on the ground line (called ground bounce), Analog systems are sensitive to ground bounce, and can be adversely affected in its operation from it. So spec sheets give very particular advice on how to minimize this inherent problem to both types of chips, this isnt important for 8-bit DACs and ADCs,

    I was following this thread and was wondering if this is an issue I ran into the other day. I'm using the Parallax RFID reader and an 831 ADC (for an analog IR sensor) on the same circuit and they do not play nicely together. I had to shut down the ADC power with a BS2 pin when I read the RFID or I would get nothing. Is this related to "ground bounce"

    Jason
  • Jon WilliamsJon Williams Posts: 6,491
    edited 2005-10-14 23:12
    How are you powering the RFID reader?· It requires a lot of current when active.

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    Jon Williams
    Applications Engineer, Parallax
  • steve_bsteve_b Posts: 1,563
    edited 2005-10-14 23:26
    Jason, maybe start another thread on your topic.... Would hate for everyone to have to go through this thread to read posts on your question.

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    ·

    Steve

    "Inside each and every one of us is our one, true authentic swing. Something we was born with. Something that's ours and ours alone. Something that can't be learned... something that's got to be remembered."
  • Chris SavageChris Savage Parallax Engineering Posts: 14,406
    edited 2005-10-14 23:28
    Jason,

    ·· This is off-topic, you should start your own thread for this issue.



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    Chris Savage
    Parallax Tech Support
    csavage@parallax.com
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