Shop OBEX P1 Docs P2 Docs Learn Events
email's of fora content no longer being received — Parallax Forums

email's of fora content no longer being received

danieldaniel Posts: 231
edited 2005-07-25 01:48 in General Discussion
IT Guy,

Has there been a recent change to the fora software?

Since about the beginning ofthe weekend, I've not received any email pass-thru (or what ever the name of that "new" feature is) from any Parallax Forum message.

I have checked my profile, and it says that I'm set for "individual emails" for all fora of interest.

Best Regards,

Daniel

Comments

  • Bruce BatesBruce Bates Posts: 3,045
    edited 2005-07-18 22:20
    Daniel -

    You may want to check with your ISP to see if they installed any new SPAM filtering recently. In my experience 9 out of 10 cases as you described usually can be determined to be a local problem of some sort.

    Regards,

    Bruce Bates
  • Jim EwaldJim Ewald Posts: 733
    edited 2005-07-18 22:42
    Daniel,

    No changes to the software or the server. I was enjoying a weekend away from anything requiring an AC plug. The server is transmitting email messages. I am also not seeing anything bouncing from your account so I presume that a server along the way is sinking the messages. I'll take a look at the logs and let you know where the messages are getting delivered.

    ▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
    Jim

    Parallax IT Dept.
  • Jim EwaldJim Ewald Posts: 733
    edited 2005-07-18 22:57
    The logs say that the messages are being delivered without error. I can send you the details off-line via email if your interested.

    ▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
    Jim

    Parallax IT Dept.
  • danieldaniel Posts: 231
    edited 2005-07-18 23:05
    Jim,

    Bruce is right, I fear.· Along with Bruce's emailed post, a flood of other "groups" just came thru tagged with "Junk Mail" as a subject prefix.· Might take a while to track it down; another reason to migrate to self-hosting, I suppose.

    Thanks for the bandwidth.

    Daniel
  • Buck RogersBuck Rogers Posts: 2,190
    edited 2005-07-18 23:19
    Daniel said...
    Jim,
    ·
    Bruce is right, I fear.· Along with Bruce's emailed post, a flood of other "groups" just came thru tagged with "Junk Mail" as a subject prefix.· Might take a while to track it down; another reason to migrate to self-hosting, I suppose.
    ·
    Thanks for the bandwidth.
    ·
    Daniel

    Daniel are you using Hotmail for your messaging? Those characters like to think they have the best spam filtering the world over. They don't Tag everything as "This is not junkmail", that way their filters will work. MSN does the same silly thing as well. I use AT&T and everything is working.

    Jim this is supposed to be in (New) Times Rioman, it is not. I think its Verdana. And now its working. I suggest you check those settings.

    ▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
    Buck Rogers

    www.gregg.levine.name
  • danieldaniel Posts: 231
    edited 2005-07-18 23:31
    Buck,

    My domain is hosted by 123HostNow.com, my local isp is cable company, and its all funneled thru a active firewall at my house.

    123HostNow does not seem to have any easily accessible answers, altho they state they "upgraded" their control panel on Friday--this is likely the problem. An email to tech support is currently in their queue.

    Thanks for the thought.

    Daniel

    Post Edited (daniel) : 7/18/2005 11:47:59 PM GMT
  • danieldaniel Posts: 231
    edited 2005-07-18 23:47
    Ugh, 123HostNow had 600+ messages parked as junk mail just now.

    Thanks again. I'll know where to look first next time.

    daniel
  • Jim EwaldJim Ewald Posts: 733
    edited 2005-07-19 13:15
    Daniel,

    I'm looking into the possibility that the ISP is using reverse lookup as a filtering method. When the socket open from our mail server to theirs, their end might be doing a revrse DNS lookup on the mail server name. If they cannot resolve the sending server's name, they might consider the message as spam. A lot of servers don't do reverse lookups because it really throttles back the throughput on the email server. I'll get back here as soon as I find an answer.

    ▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
    Jim

    Parallax IT Dept.
  • Jim EwaldJim Ewald Posts: 733
    edited 2005-07-19 15:30
    It looks like the webmail server was in the wrong zone file. I just corrected that little issue, so we should see new MX records in DNS within a few hours.

    [noparse][[/noparse]English translation: The server name was not resolvable - my bad. Fixed error; changes take 4 - 24 hours to propogate to all name servers 'round the world]

    ▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
    Jim

    Parallax IT Dept.
  • danieldaniel Posts: 231
    edited 2005-07-19 15:39
    Jim,

    Thank you.

    I am seeing the effect at my end on mail lists other than Parallax', too. Unfortunately I think that 123HostNow "improved" my service without me knowing, and there does not yet seem to be a way to fall back.

    Daniel
  • Jim EwaldJim Ewald Posts: 733
    edited 2005-07-19 15:49
    That's unfortunate. Let's see if we can make some lemonade out of this. If possible, can you ask your ISP exactly what in the forum emails is triggering their spam-filter. I'd be surprised if they actually tell you - but it's doesn't hurt to ask.

    ▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
    Jim

    Parallax IT Dept.
  • Buck RogersBuck Rogers Posts: 2,190
    edited 2005-07-19 18:32
    Hello again from Buck Rogers
    It is indeed. Jim that was a good idea on your part. It is unfortunate that it takes that long to propogate.

    Dan be insistent, explain why you need tihs information, explain what you do and why. I found that telling my ISP techs when their server techs goofed concerning Yahoo actually expedited the repairs.jumpin.gif
    Not my faukt that they hired a bunch boobies who didn't know what they were doing.

    ▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
    Buck Rogers

    www.gregg.levine.name
  • danieldaniel Posts: 231
    edited 2005-07-22 16:02
    Thanks for all your help.

    It turns out that 123HostNow implemented Spam Filtering, enabled by default. As a customer, I'm susposed to know (somehow) that this was added without a notification on their part.

    When I checked the domains email configuration (at the beginning of this thread) there was no controls for this (new) service.

    After several days of mostly one-sided conversations with the tech support forum, the control silently appeared on my domain's email configurator.

    Jim, I do not yet have an explanation their filtering heuristics.

    Again, thanks to all.

    Daniel
  • danieldaniel Posts: 231
    edited 2005-07-25 01:48
    Jim,

    On Saturday, I received this information from my domain host (123HostNow).· It is as likely a detailed explaination I'll receive.
    123HostNow said...
    You can override the domain antispam options from the web interface; The email software was recently upgraded to address some known issues as well as to add these additional functionality. If you wish to disable spam filtering altogether for your domain, please let us know and we can do that. The spam filter uses Reverse DNS lookups as well as SPF and bayesian filtering.

    No filter is 100% effective, but very efficient and addresses a great deal of unwanted spam. For this reason customers have the option to turn this feature on/off.

    If you wish to turn this off, please let us know.
    Daniel
Sign In or Register to comment.