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Guy stranded on discord — Parallax Forums

Guy stranded on discord

Apparently forum registration is broken @VonSzarvas or whomstever

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  • If he e-mails support with whatever email and username he is registered with, they should give me permission to activate the user. I don't work on support at the moment, but I assume someone checks those messages occasionally at least.

    Alternatively, PM me the details directly (though not sure if he can if he's waiting permissions).
    I can't find a user with the name he's used in Discord.

    ha! yeah, it's uber-jank! The moderator "team" would sure love to fix up a bunch of things here.

    Thanks for helping out the "Guy", Ada.

  • Account does seem to exist: https://forums.parallax.com/profile/M1k3y
    Maybe user search is busted, too.

  • That'll be the one.
    He's now active. Cheers.

  • Yay, finally. Thank you @VonSzarvas for the activation and @Wuerfel_21 for the relay.

    For the records: I emailed support on the 18th but got no response except for the ticket autoresponder.

    Also as an additional note: Before the activation I could not access the "General Discussion" Category while logged in. When following the link to this topic I got a permission error but when logged ot I could see the Category and associated topics without problems. All other Categories still worked and were visible in the sidebar, only this one disappeared.

  • A successful rescue operation!

  • @M1k3y said:
    Yay, finally. Thank you @VonSzarvas for the activation and @Wuerfel_21 for the relay.

    For the records: I emailed support on the 18th but got no response except for the ticket autoresponder.

    Also as an additional note: Before the activation I could not access the "General Discussion" Category while logged in. When following the link to this topic I got a permission error but when logged ot I could see the Category and associated topics without problems. All other Categories still worked and were visible in the sidebar, only this one disappeared.

    Awesome, glad you could get in contact via @Wuerfel_21

    Guess support must be out partying or some-such!
    For the category thing, I think I have access to improve that- will give it a try.

    Welcome to the Parallax forum !!

  • Sounds great. If you need any help with testing just let me know. It seems I have a talent for breaking software in unexpected ways.

  • The gift that keeps on giving

  • From my own testing, I have concluded that new account registration is infact broken. Plz fix.

  • evanhevanh Posts: 15,698

    Just needs manned by the sounds of it.

  • Did you follow the instruction to email support ?

  • VonSzarvasVonSzarvas Posts: 3,412
    edited 2024-09-30 06:09

    @evanh said:
    Just needs manned by the sounds of it.

    There used to be an automatic process; A server monitored the Whos Online widget, to verify new users against some IP blacklists / spam check servers / etc.., and then auto-approved users if that checked out. The process fired once every 2 mins, and the Whos info refreshes every 5 mins, so it pretty much caught (and approved) everyone within 2 mins :) It effectively keeps the spammers off the site, of which there are 10-20 new applicants a day; and probably 25% of those start posting spam almost immediately (given the chance). The rest either do nothing, or are "sleepers".

    A year or so ago, budget cuts forced the automatic service to be replaced with a manual "email support" solution. So... probably that text could be updated to something like... "Spam controls: To allow posting, email support with your username". Drop the mention of automatic things since they were replaced by the support manual effort; make it clearer. I'll see if I can do that.

    But yeah- it's a manned effort nowadays- and usually support are good about following up once customers message them. Not sure if they have weekend coverage anymore, so maybe Ada emailed them late Friday?

  • Yay! I could update the message!! Now it reads...

    Spam Control: Please e-mail us at support@parallax.com to request permission to post.

  • As long as there is someone who reads the mails. As I wrote above, I mailed to support@ a week before this post was made with no reaction at all.

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