Xbee Adapter random drop from computer
JoshW
Posts: 5
Hello, amazing community,
I am curious if anyone else has experienced random disconnects for a PC for this Product
XBee USB Adapter Board SKU 32400. I have a customer who is experiencing issues with 2 different softwares and 2 different PC losing connection at random times. I suspect it is his computer but need more evidence. 2 different identical units assembled and programmed. In my assembly I have
Xbee, Xbee adapter board, USB cable, and antenna.
We have downloaded the latest FTDI driver and also turned off Windows selective suspend for USB ports
Thanks in advance for any insight and knowledge
Thanks
Joshua W
Comments
Good morning, are you losing the radio connection or are you experiencing a USB disconnect from the adapter board?
It appears to be a USB disconnect as best we can tell. Then the software is started and connected to the radio everything works for a few minutes then the software reports no radio.
We are lost and confused it is one specific location. They have tried 2 different machines and 2 different radio units. symptoms remain.
Thanks
Joshua W
Are you using the same USB cable in each situation? I found found random issues with certain USB cables that I have used in the past.
Second question...are you drawing power from the USB Adapter Board or are you just using GND / RX / TX? (photo of your setup?)
So After many hours of attempting logical solutions, the customer tried a new computer and everything seems to be fine in testing.
He also went back to the original machine and switched to a different USB port and results are positive so far.
I did ask him to try a different USB port before the many hours were invested in looking for a solution.
I guess my lesson today is ask and verify when talking with customers.
I found this wonderful video in my search for a solution it may help someone who reads this thread in the future.
Thanks
Joshua W
Well, I'm glad to find that things are working now.