Problem updating software 1316 error
john hauton
Posts: 14
in BASIC Stamp
Hi,
I have been using the 2.5.3 version of Stampw since it came out. I am looking forward to using the new version released 2.5.4 (?), however,
every time I try the update, it fails on two different computers running different versions of windows 10 (home and professional). Both of them throw
up the same error when they reach the "validating install" point with this 1316 error, the account already exists.
Any help or advice as to why this is happening would be great.
Thank you
john
I have been using the 2.5.3 version of Stampw since it came out. I am looking forward to using the new version released 2.5.4 (?), however,
every time I try the update, it fails on two different computers running different versions of windows 10 (home and professional). Both of them throw
up the same error when they reach the "validating install" point with this 1316 error, the account already exists.
Any help or advice as to why this is happening would be great.
Thank you
john
Comments
Hello!
Interesting. I've never heard of that. I believe the regulars here have, but that's just me. Can you document the steps you are taking to do all of these activities?
Try uninstalling the older version.
What anti-virus are you using?
If 2.5.3(r2) is currently resident, the 2.5.4 install process will attempt to "upgrade" 2.5.3(r2). This process modifies a ".msi" file buried down in:
C:\Documents and Settings\<your user name>\Local Settings\Application Data\Parallax
The modification is not what the 2.5.4 installer expects, and so it errors out.
As noted, uninstalling 2.5.3(r2), and then performing a clean install of 2.5.4 completes with no errors.