World Class Customer Service

localroger

OK so I have to brag on my favorite vendor's customer service. We have a job going and my guy in Alabama ordered qty 10 Item# 40000 Propeller Quickstarts which we use with daughterboards of my own manufacture to make a little industrial IOT device. Sent to me to program. I get the package and, well, nobody is perfekt. The invoice is correct, but the box actually contains qty 10 Item# 40003 QuickStart Human Interface Board. Not what was ordered.

Very brief phone call. Keep the HIB's I was told, and the right parts will be there tomorrow. Right parts were here this morning next-day shipping, even though the original order was 2nd day. No fuss, no RMA, no challenges. And hey, now I got ten HIB's which turn QuickStarts into DemoBoards, how cool is that? I'm tempted to try getting PropCMD up on one of them.

I love doing business with this company. Parallax is the best.

Buck Rogers

I agree.

Suffice to say during my last order, they resolved an interesting problem with shipping. And included a second RGB LED and driver chip.

Here's hoping your project whatever it is works out.

erco

Ken & company are eager to please and know how to treat loyal customers. Many of us forumistas are old guys who were young when when we first joined!

ASKME

Parallax is a pretty awesome company but then again I'm might be biased.

Whit

AMEN! (That is a professional opinion!)

Ken Gracey

Thank you to all of you. I'll be sure our team sees this thread to reinforce what you think we do correctly.

Ken Gracey

msrobots

Whit wrote: »

AMEN! (That is a professional opinion!)

love it. Professional AMEN. right.

Mike

ajward

I've never had an issue with Parallax, but when I've contacted them with any question the response has been prompt, pleasant and bordering on amazing!

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