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Sad day: Sears sells of Craftsman brand — Parallax Forums

Sad day: Sears sells of Craftsman brand

Those of us who are tool junkies fondly remember the prime years of Craftsman: good value, lifetime warranty (I never had to take them up on it), and easy availability from any nearby Sears store. I still have a set of Craftsman socket wrenches from the 70s that is in near-mint condition.

These are sad times when Sears -- confronted by ever-mounting losses as it struggles to compete in the world of modern retail -- is forced to sell the Craftsman brand to raise cash. The new owner is Black & Decker, who I hope will return Craftsman to its former high-road glory, rather than just making it another way to sell cheap imported junk that strips out at the sight of a stuck bolt.

Comments

  • Chris SavageChris Savage Parallax Engineering Posts: 14,406
    This is sad. Just before Christmas I rounded out my tool collection in anticipation of some future homeowners projects I knew would be coming up. :depressed:
  • Very sad indeed. I really hope B&D do well by the Craftsman name.
  • I have used the Craftsman lifetime warranty once on a 3/8 ratchet that went south. The replacement I got was even more useful than the original.
    Yes, I do hope that B&D do well by the brand.
    Jim
  • Sadly, Craftsman has been going down the tubes for a while. The only older piece of Craftsman gear I have ever broken was due to rank abuse and they STILL replaced it. Here's hoping that B&D brings it back but the odds are it will be cheap garbage waiting to break your knuckles.
  • PublisonPublison Posts: 12,366
    edited 2017-01-05 17:51
    I hope B&D keeps up the lifetime warranty. That's why I buy Craftsman .

    I also buy tools from Home Depot, (Husky), because they have a life time guarantee.

    Sears has been on the demise for a few years. Now shutting down more Sears and Kmarts.
  • Heater.Heater. Posts: 21,230
    GordonMcComb,
    I still have a set of Craftsman socket wrenches from the 70s that is in near-mint condition.
    I guess part of the problem is right there. How is a company supposed to make new sales when the product they sold decades ago is still working fine? The modern approach is to make everything out of jello so that it needs replacing after being used once.

    Then there is the thing that nobody fixes anything anymore. They have no need for reliable tools.

    This will get worse with the arrival of electric, autonomous vehicles. Is anyone going to crack open their Tesla or coming Ford electric cars? Which would no doubt void the warranty anyway.

    Of course there is the endless onslaught of online sales to deal with as well.

    I guess famous brands like "Craftsman" will become just names on whatever junk is made next. Like Hewlett Packard and so on.
  • TorTor Posts: 2,010
    The reasons for buying new tools:
    1) They disappear. Gremlins take them or hide them. Almost as with socks.
    2) Shiny! Must buy.
  • MikeDYurMikeDYur Posts: 2,176
    edited 2017-01-05 19:36
    Sad to hear about Craftsman, Sear's is just another company that isn't what it used to be. I had taken advantage of the tool replacement twice, a cracked socket and small stripped channel locks. The replacement's didn't match the originals, a little cheesier looking.


    EDIT: How could I forget number three, a quarter inch drive ratchet that stopped locking.
  • MikeDYur wrote:
    ... Sear's is just another company that isn't what it used to be. ...
    I think their biggest problem is that they're still what they used to be and haven't moved on with the times. Just as an example, several years ago I went to Macy's to buy my dad a wallet. He liked the kind with the little change pocket built in. The sales lady at Macy's said, "Oh, we haven't carried that kind in years. They've gone way out of fashion." So, if something's out of fashion, where to look? Sears, of course! And they had one. Took it back to Macy's to show the sales lady, and she just rolled her eyes and said, "Yeah, that figures!" We both laughed about it.

    -Phil
  • I remember when both Sears and JCPenney decided to shutter their catalog sales. Amazon was already nipping at their toes, and this just sealed the deal against them. Both retailers had a lock on the mail order catalog business, with warehouses and logistics infrastructure already in place, and they simply gave it away to Jeff Bezos. I'm sure he's been appreciative of the free business.

    It's been a rocky ride ever since. The investment firm that bought Sears and K-Mart, and then tried to merge them in various flavors, all of them failures, hasn't helped things. The day they ended the Blue Light Special is the day they stopped understanding the K-Mart shopper. You can't stay in business when you don't get your customer.
  • NWCCTVNWCCTV Posts: 3,629
    edited 2017-01-05 22:24
    Personally I prefer Snap On or Mac. Back when I worked in machine shops they made a weekly stop at our shop to see if we needed to replace anything ( I have not had to yet!!!) and to show and sell. I have used Craftsmen and like them but I know their tool boxes have been garbage since all their manufacturing moved to China.
  • Ron CzapalaRon Czapala Posts: 2,418
    edited 2017-01-05 22:55
    I have tons of Craftsman hand tools - saws, wrenchs, tap & die sets, socket sets, etc but I can't remember the last time I went to Sears.

    I wasn't as impressed with their power tools - much prefer Milwaukee, Porter Cable, Delta, etc.

    However, this Sears 7/8 h.p drill (circa 1977) still runs great.
    It weighs 7.2 lbs. and is built like a tank!

    Drill.jpg

    Black and Decker power tools are generally Smile IMHO - especially their rechargeable tools.

    It is sad that Sears is in such bad shape. Being associated with Kmart was a BIG mistake...
  • Black and Decker power tools are generally Smile IMHO - especially their rechargeable tools.

    It is sad that Sears is in such bad shape. Being associated with Kmart was a BIG mistake...

    I had a couple of drill-driver/impact and light sets, battery's just don't last. You can find the motors in my robotic parts, and I kept the charger on one of them.
  • ercoerco Posts: 20,256
    Very sad indeed. I hope B&D honors the lifetime warranty. I have broken a few tools and gotten replaced. Cracked a 12-point socket and got a better 6-point socket as a replacement. Found a mangled screwdriver handle (only!) in a junkyard once. Took it to Sears and got a brand new one with that fab vomit-smelling butyrate handle.

    Sears has stores you can walk into, B&D doesn't. That might slow down the replacement process, unless you can swap at any retailer who carries B&D.

    Part of the joy in lifetime tools is not worrying when you abuse them. Hammering on unhammerables, or adding a long pipe "torque amplifier" to transform a 3/8" drive ratchet into a breaker bar for large seized suspension bolts. :)
  • Chris SavageChris Savage Parallax Engineering Posts: 14,406
    erco wrote: »
    Part of the joy in lifetime tools is not worrying when you abuse them. Hammering on unhammerables, or adding a long pipe "torque amplifier" to transform a 3/8" drive ratchet into a breaker bar for large seized suspension bolts. :)

    YOU MONSTER! :skull:
  • Heater.Heater. Posts: 21,230
    "Hammering on unhammerables"

    That's pure poetry. And paradoxical. I love it.

    "torque amplifier" is great too.

  • I've had Craftsman power tools go bad, most notably a Skil-like saw and a shop vac (which nearly caught fire when the motor failed). I didn't try to get replacements for them because I didn't want another Craftsman. So I bought a different brand saw and a Ridgid shop vac.

    -Phil
  • ercoerco Posts: 20,256
    Heater. wrote: »
    "Hammering on unhammerables"

    DIY Impact Wrench works in a pinch.

  • Chris SavageChris Savage Parallax Engineering Posts: 14,406
    Here's the email I just received regarding this:

    I'm writing to let you know some exciting news about Craftsman that will enable us to put even more hardworking tools in the hands of makers everywhere. On January 5, Sears Holdings announced that it will sell the Craftsman brand to Stanley Black & Decker.

    Craftsman is and has been an important part of the Sears family for ninety years. And thats not going to change. The research and development team at Sears and Craftsman will continue to develop new innovations that will be available exclusively at Sears and Kmart stores and online. However, as part of this transaction, Stanley Black & Decker will gain the rights to develop, manufacture and sell Craftsman-branded products outside of Sears and Kmart, which will make Craftsman products more broadly available in the USA and internationally.

    Craftsman remains committed to maintaining the very best aspects of the Craftsman brand. You'll still find the most high quality tools available at the best value, along with our exclusive lifetime warranty on Craftsman hand tools, which has been a hallmark of the brand for generations.

    Sears will continue to have the most extensive range of Craftsman tools and lawn and garden products, along with the same trusted service you rely on. In addition to being sold primarily at Sears and Kmart, Craftsman will soon be available at other retailers nationwide.

    Your membership in Craftsman Club will not change and we will continue to provide you with exclusive offers, tips and information to help you with all your projects.

    Thank you for your membership and loyalty to Craftsman. We look forward to supporting makers everywhere and providing you with the tools you need for many more years to come.

    Sincerely,
    Tom Park
    President Kenmore, Craftsman, DieHard
  • The research and development team at Sears and Craftsman will continue to develop new innovations that will be available exclusively at Sears and Kmart stores and online. However, as part of this transaction, Stanley Black & Decker will gain the rights to develop, manufacture and sell Craftsman-branded products outside of Sears and Kmart

    I interpret that as "B&D is adding a new Craftsman line to the existing Craftsman product catalogue and the new tools will have nothing in common (good or bad) with any existing tools. B&D bought the name but not the tools themselves." Did I get that right????
  • Chris SavageChris Savage Parallax Engineering Posts: 14,406
    I am as confused as you are. Not to mention it sounds like this is such a great thing they're doing from their perspective. I am at a loss.
  • It sounds to me like the Sears Craftsman developed tools will only be available at Sears or K-Mart. While the B&D developed Craftsman tools will be available anywhere. Confusing for someone that needs a replacement.
  • PublisonPublison Posts: 12,366
    edited 2017-01-06 21:58
    If I am not mistaken, Stanley has been making Stanley, Craftsman, Husky, and others out of the same factory for 20 + years. I need to find the link. I had it two years ago.

    Maybe Snap-On.

  • ercoerco Posts: 20,256
    Might be the end of the line for Craftsman, allowing outsiders to label-slap "Craftsman" on anything of their choosing.

    Much like when DieHard batteries allowed Hollywood to slap their good name on all those Bruce Willis movies. :)
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