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Add PayPal To Checkout — Parallax Forums

Add PayPal To Checkout

NWCCTVNWCCTV Posts: 3,629
edited 2015-01-14 14:14 in General Discussion
As the title states, I really wish paying by PayPal was an option. I would even be happy to pay the upcharge just for the ease of use.

Comments

  • Courtney JacobsCourtney Jacobs Posts: 903
    edited 2015-01-07 08:22
    Adding PayPal as a payment method is an option that Parallax has under consideration.
  • DrPopDrPop Posts: 227
    edited 2015-01-07 12:15
    Adding PayPal as a payment method is an option that Parallax has under consideration.

    A good idea. Many of the "tinkering types" probably have some positive balance sitting in their PayPal account after they sold something on Ebay, and it might make you a few extra sales since they wouldn't have to wait for the money to transfer.
  • rogersydrogersyd Posts: 223
    edited 2015-01-07 13:39
    Paypal at parallax would be dangerous to my hobby budget. The two minutes it takes to whip out the credit card and type in the digits is often long enough for me to reconsider a purchase.
  • Buck RogersBuck Rogers Posts: 2,185
    edited 2015-01-07 21:03
    Adding PayPal as a payment method is an option that Parallax has under consideration.

    Hello!
    A suggestion Courtney, please contact the behind the scenes people at Sparkfun and Adafruit to see what they went through to enable Pay Pal properly.

    I also examined the threads linked to this one, I do suggest that you read them. They indicate that Pay Pal at one point wasn't as capable as they are now, and there was a tendency for flim-flam and worse, including phishing and outright theft, as indicated by some of them.

    On a side note:
    Roger I imagine you've read them as well, and I also imagine that you as well have seen those phishing scheme ones for Pay Pal, reporting them to the spoof address at that company only snuffs out that one.

    I won't go into the obvious but we both know what to do, or not do.
  • GordonMcCombGordonMcComb Posts: 3,366
    edited 2015-01-08 08:55
    These days PayPal has some excellent backend processes that now seamlessly integrate between itself and a third-party shopping cart. It's just an added button for another payment option. The user experience from there depends on the account type Parallax has. What happens between PayPal and its customers is between them, just as it is between a customer and credit card company. All these payment options involve risk, and PayPal actually mitigates much of it for merchants, making it overall safer (for US sales, at least).

    There are issues, though, including PayPal's standing six month buyer guarantee (item not received, significantly different than described). That's usually longer than the money back guarantee most merchants offer, but for Parallax and its existing policies, it's probably irrelevant anyway.

    Chargebacks are the bane of any online retailer, but surveys seem to indicate "friendly fraud" charge disputes are lower with PayPal than with traditional credit card purchases. Part of this has to do with PayPal's tolerance for dealing with buyers who habitually dispute charges. Unlike with a traditional credit card, if Parallax maintains shipping records with delivery confirmation (they do), use signature confirmations on higher ticket packages, and ship only to the customer's confirmed address (available in the US only), their risk of loss in a dispute is virtually eliminated.
  • RDL2004RDL2004 Posts: 2,554
    edited 2015-01-09 05:49
    DrPop wrote: »
    Many of the "tinkering types" probably have some positive balance sitting in their PayPal account after they sold something on Ebay ...

    Hehe. I resemble that remark.

    I sell a lot of stuff on eBay and since I try to avoid using credit cards as much as possible, I end up making nearly all of my hobby purchases from my PayPal balance.

    I know I would spend more time shopping at Parallax if PayPal was an option.
  • 4x5n4x5n Posts: 745
    edited 2015-01-09 05:50
    I hope I'm not hijacking this thread but this is related. Rather than a tie to paypal it would be nice if my CC information was tied to my account so I don't have to enter it with every order.
  • GordonMcCombGordonMcComb Posts: 3,366
    edited 2015-01-09 10:12
    4x5n wrote: »
    I hope I'm not hijacking this thread but this is related. Rather than a tie to paypal it would be nice if my CC information was tied to my account so I don't have to enter it with every order.

    Interestingly, I think these days most customers would prefer not to have their card data captured and stored by the merchant. It takes just a few seconds to re-enter it. Storing credit card data adds a lot of PCI compliance issues, and for a company like Parallax that does several million in sales per year, the costs of maintaining that compliance can be considerable.

    I always look for the checkbox that says "Don't store my credit card details."
  • PublisonPublison Posts: 12,366
    edited 2015-01-09 10:23
    And look at all the data theft that has gone on for the last year, Home Depot, Staples, and others.
  • GordonMcCombGordonMcComb Posts: 3,366
    edited 2015-01-09 10:32
    Absolutely. Even well-secured networks can have their failings.

    Some (larger) credit card acquirers perform the job of storing the card data for the merchant. The merchant sends a mechant+customer ID, and the acquirer does the rest. If the acquirer is hacked (far less likely), it's their head on the block, not the merchant. Still, even this type of data collection can cost considerable amounts for the merchant over the course of a year. The acquirer has to pass back the cost of maintaining the credit card detail beyond the normal transaction period. Many are now tacking on the costs for insurance and even daily PCI checks. Banks and middlemen will always find ways to squeeze out extra pennies.
  • 4x5n4x5n Posts: 745
    edited 2015-01-09 16:11
    Publison wrote: »
    And look at all the data theft that has gone on for the last year, Home Depot, Staples, and others.

    Do you trust paypal?
  • PublisonPublison Posts: 12,366
    edited 2015-01-10 09:18
    4x5n wrote: »
    Do you trust paypal?

    I do...for now.

    I have had a business account with them for the last 15 years, ( with a Paypal Debit Card which I have used all over the country).

    I have done over 800 transactions on ebay with PayPal, 20% overseas. Most were selling, maybe 20% buying. Not a single glitch.

    Not to say that they will never be hacked. I don't keep much in the account until I am making a big purchase, at which time I transfer funds just for that purchase.
  • GordonMcCombGordonMcComb Posts: 3,366
    edited 2015-01-10 09:43
    PayPal is probably just as safe as any bank/credit card company with customer data. But, they aren't a bank, and that's where the real "danger" lies, if there is a danger at all. PayPal does not have to follow banking regulations, even though they often choose to do so on a voluntary basis.

    So, since PayPal is not a bank, don't treat them as one. Treat them as a payment facilitator of Web purchases, or as a secondary debit card on which you keep limited funds. For customers, that means having only as much in the account to make near-term purchases. For merchants, that means not leaving a lot of cash in PayPal. Draw it out into an FDIC-insured bank account on a regular basis.
  • PublisonPublison Posts: 12,366
    edited 2015-01-10 09:52
    PayPal is probably just as safe as any bank/credit card company with customer data. But, they aren't a bank, and that's where the real "danger" lies, if there is a danger at all. PayPal does not have to follow banking regulations, even though they often choose to do so on a voluntary basis.

    So, since PayPal is not a bank, don't treat them as one. Treat them as a payment facilitator of Web purchases, or as a secondary debit card on which you keep limited funds. For customers, that means having only as much in the account to make near-term purchases. For merchants, that means not leaving a lot of cash in PayPal. Draw it out into an FDIC-insured bank account on a regular basis.

    Totally agree Gordon.
  • Martin HodgeMartin Hodge Posts: 1,246
    edited 2015-01-10 20:25
    I've had a similar record as Publison with PayPal. Spotless. Conversely I have had two credit card numbers stolen during that time. One incident requiring me to file a police report in order to recover over $3,000 in fraudulent charges.
  • NWCCTVNWCCTV Posts: 3,629
    edited 2015-01-13 19:55
    I just had 2 very recent issues of fraud using PayPal. I used BIN for items close to $400.00 on eBay. The first was refunded immediately. However, the second one the case was closed with no reason given. I had to call and after speaking with a manager I found out that it was most likely a "computer error" to blame for the case being closed. Had I not been closely monitoring the situation they would have gotten away with it.
  • GordonMcCombGordonMcComb Posts: 3,366
    edited 2015-01-13 21:15
    NWCCTV wrote: »
    I just had 2 very recent issues of fraud using PayPal. I used BIN for items close to $400.00 on eBay.

    Wouldn't this be more of an eBay glitch than PayPal? Maybe this type of thing won't happen as much after PayPal splits off from eBay, later this year.
  • NWCCTVNWCCTV Posts: 3,629
    edited 2015-01-13 21:37
    The first one was. However the second one PayPal took over the investigation. They closed it and I did not even get an email stating it was closed. It just so happened that I logged in to PayPal and only after viewing the Dispute History did I discover they had closed it with no reason given. That is when I called them. It took close to 30 minutes but the guy finally just credited my account. He said it must have been a 'Computer Error". Yea, that happens!!!
  • ercoerco Posts: 20,256
    edited 2015-01-14 10:48
    I use Paypal a lot as a buyer, works great, no complaints.

    For sellers, how do Paypal fees compare to traditional credit cards? This hoarder will soon open an Ebay store and it seems Paypal is the only game in town.

    Little known fact that you can send money (no refund protection, mind you) using Paypal within the US to people with no fees using the personal payment option. That's what I recommend to the Forumistas who have bought small items from me. If you can't trust erco, who can you trust?

    Please reply with your PIN, SSN and password and I'll take care of everything.
  • GordonMcCombGordonMcComb Posts: 3,366
    edited 2015-01-14 14:01
    PayPal fees are fairly reasonable, and about on par with the likes of Square and other online payment processors where you do not have your own credit card merchant account. But, eBay fees are not good. They stink. I think the starter rate is 10% or so of your selling price. You will get discounted rates the longer you're with them, the better you maintain customer feedback, whether you have an eBay store vs just a collection of stuff, sale type (auction vs BIN), the average number of items you have, and some other factors. Depending on your store setup and items for sale (category), you may also have to pay a 30 cent per listing insertion fee.
  • GordonMcCombGordonMcComb Posts: 3,366
    edited 2015-01-14 14:14
    Plus:

    There are other venues. For example, if you are selling your collectible stuff (hopefully not, but if you do), there's also Etsy and other "vintage" marketplaces. While Etsy is mainly for crafts, they also have a large vintage collection, and in general you'll probably get more for the items than through eBay. With Etsy, insertion fees are a flat 20 cents. You can use PayPal or their direct checkout (they handle the credit card charging). The discount rate is similar for both, around 2.5-3%, plus a per-transaction charge that is passed through from the credit card acquirer.

    If you put your site on something like BigCartel (possible fit, depending on what you're selling), you can add PayPal buttons to things, and bypass eBay. You can get basic shopping carts for free, but expect to pay $10-20 a month for something that allows you to sell more items at once. You can also use a basic Web page, either static or WordPress, and pay nothing else other than your existing hosting fees. Of course, none of these sites have the search might of eBay, so it all depends on what you are selling, and how much you want for the things you're selling.

    If it were me, and you're not selling lots of stuff at once, this forum has a classifieds section that you might use instead. I'd link to your Web site, with PayPal buttons. Don't give up money to eBay if you can help it, or unless you go into selling lots of items.
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