The seller was quick with a reply. I was asked to take some photos of the meter. While taking the photos I noticed a thin crack in the glass.
The meter seemed like it was well packaged but that OLED glass is pretty darn thin.
From the video in post #18, it looks like a nice little meter. I'm bummed I'll have to wait for shipping once again (assuming the seller sends a replacement).
Edit: I'm attaching another photo since the seller can't see the picture in the ebay resolution center.
So what's the normal course of action when an item arrives dead?
I'm pretty sure the glass was cracked during shipping. The seller is willing to send a new one out but wants me to pay $4 shipping.
I'm not completely opposed to paying for shipping but IMO the damage is seller's fault for not packaging the device more securely. It was reasonably well packaged but if they wanted to make sure these things never broke, they could use a rigid container rather than a padded envelope. I think they're probably better off using the padded envelope and accept a certain percent of the packages will arrived damaged.
My first inclination is not to want to pay any more than I've already spent. I suppose if I were to request a refund I'd have to send it back wouldn't I?
I wasn't expecting a request for more money. Is this "normal"?
You'll first have to figure out how much it will cost to ship it back.
If that's more than what you paid, then even if you file a claim and win, which you probably will, you'll have to send it back to get a refund or replacement. And you will be out the shipping.
If accepting the $4 charge for another one is less than the shipping, and you still want it, do that.
Or wait and see what ebay erco has to say about all this...
No, it's not normal. And as far as I know the current ebay rules are that you don't send it back either. In fact they're now updating the rules so that _if_ you have to send it back the seller will have to pay return shipping. EDIT: As for the last part - that may depend on the country, I should re-read the stuff ebay sent out some days ago.
But as far as sending a replacement item is concerned the "normal" variant is that you don't pay extra.
I've only had a few problems with eBay purchases from China sellers, but every time I was immediately given either a refund or a replacement at no charge to me. Once I was sent the wrong item. It was more expensive than what I actually purchased. They sent me the correct item within a week and told me to just keep the incorrect item they first sent.
You'll first have to figure out how much it will cost to ship it back.
If that's more than what you paid, then even if you file a claim and win, which you probably will, you'll have to send it back to get a refund or replacement. And you will be out the shipping.
If accepting the $4 charge for another one is less than the shipping, and you still want it, do that.
Or wait and see what ebay erco has to say about all this...
Get tough with the seller and pay no more. It's his job to get a working part in your hands for the price quoted. Your seller failed. As they say, pay for your mistakes, not others. China sellers are 99% eager to please and most replace or refund quickly. I meet a rare seller like yours, and after a few emails they get the message and comply. I would never consider mailing anything back to China, that's gotta be a losing battle.
Get tough with the seller and pay no more. It's his job to get a working part in your hands for the price quoted. Your seller failed.
I told the seller I didn't want to pay more money and a refund or a replacement would be great. I was kind of surprised to receive a refund rather than a replacement.
I'll just have to get by with LED displays on my USB meters.
Comments
-Phil
The seller was quick with a reply. I was asked to take some photos of the meter. While taking the photos I noticed a thin crack in the glass.
The meter seemed like it was well packaged but that OLED glass is pretty darn thin.
From the video in post #18, it looks like a nice little meter. I'm bummed I'll have to wait for shipping once again (assuming the seller sends a replacement).
Edit: I'm attaching another photo since the seller can't see the picture in the ebay resolution center.
I'm pretty sure the glass was cracked during shipping. The seller is willing to send a new one out but wants me to pay $4 shipping.
I'm not completely opposed to paying for shipping but IMO the damage is seller's fault for not packaging the device more securely. It was reasonably well packaged but if they wanted to make sure these things never broke, they could use a rigid container rather than a padded envelope. I think they're probably better off using the padded envelope and accept a certain percent of the packages will arrived damaged.
My first inclination is not to want to pay any more than I've already spent. I suppose if I were to request a refund I'd have to send it back wouldn't I?
I wasn't expecting a request for more money. Is this "normal"?
If that's more than what you paid, then even if you file a claim and win, which you probably will, you'll have to send it back to get a refund or replacement. And you will be out the shipping.
If accepting the $4 charge for another one is less than the shipping, and you still want it, do that.
Or wait and see what ebay erco has to say about all this...
No, it's not normal. And as far as I know the current ebay rules are that you don't send it back either. In fact they're now updating the rules so that _if_ you have to send it back the seller will have to pay return shipping. EDIT: As for the last part - that may depend on the country, I should re-read the stuff ebay sent out some days ago.
But as far as sending a replacement item is concerned the "normal" variant is that you don't pay extra.
-Tor
That's coming soon, in September, and will really crack down on this. But as of right now, they may still have you ship it back for a refund.
If you only paid $1.78 then the cheapest option is to just order another one. Maybe from a different seller. After September.
Cool beans. Now where did that info come from?
Get tough with the seller and pay no more. It's his job to get a working part in your hands for the price quoted. Your seller failed. As they say, pay for your mistakes, not others. China sellers are 99% eager to please and most replace or refund quickly. I meet a rare seller like yours, and after a few emails they get the message and comply. I would never consider mailing anything back to China, that's gotta be a losing battle.
I thought of doing just that last night, so...
Slight voltage drop.
Looks like your third module has more losses than the second one, or is off calibration.
With no load.
5.01V
4.96V
4.95V
.01A
.04A
0A
I switched them around and got this
4.95V
5.00V
4.96V
.01A
.04A
0A
Obviously they vary slightly between modules...
I told the seller I didn't want to pay more money and a refund or a replacement would be great. I was kind of surprised to receive a refund rather than a replacement.
I'll just have to get by with LED displays on my USB meters.
Device manager, drill down on USB controllers, on the power tab of any root hub.
If you call that living...
I'll have to test and see which unit consumes more power, the LED vs. OLED displays., if & when my LED units arrive!
EDIT: OLED unit on sale for $7.81... Duane? You can't live without power and total charge at that price. That's less than I paid!
http://www.ebay.com/itm/Mini-OLED-Display-USB-Current-Voltage-Power-Monitor-Tester-Meter-For-phone-/111424956397?pt=US_Computer_Power_Supply_Testers&hash=item19f171e7ed
No, I don't call that living. What will I ever do without a OLED meter?
Once again, erco to the rescue! I ordered two just to be sure I receive a working unit this time.
Maybe I'll change my forum name to ercoled.
On second thought, no. That sounds like the past tense of ercole.
-Tor
Bupkis again!
All I got today was my 8-LED RGB module!
Where are my USB charger doctors?
Isn't California closer to China than Idaho?
No Load Voltage (1, 2, 3 & 4 and 4, 2, 3 & 1)
No Load Amps (1, 2, 3 & 4 and 4, 2,3 & 1)
With Load Voltage (1, 2, 3 & 4 and 4, 2, 3 & 1)
With Load Amps (1, 2, 3 & 4 and 4, 2, 3 & 1)
Looks like good numbers on all four of your units. I'm jealous!
https://www.youtube.com/watch?v=an0j7_zu9vI