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Can't edit address on Parallax.com — Parallax Forums

Can't edit address on Parallax.com

W9GFOW9GFO Posts: 4,010
edited 2014-09-27 14:09 in General Discussion
I need to update my mailing address on Parallax.com but there appears to be no way to do this. My old address is visible in the "address book", there is no option to add, delete or edit the address. Clicking on the "Edit" tab allows me only to change my email address, password and time zone.

Comments

  • Ken GraceyKen Gracey Posts: 7,392
    edited 2014-07-19 20:43
    Rich, I'm calling Bump to take a look at this thread.

    Ken Gracey
  • BumpBump Posts: 592
    edited 2014-07-21 09:55
    Bump has officially looked at this thread.
  • BumpBump Posts: 592
    edited 2014-07-21 09:55
    Oh, I guess I should reply rather than just submit a cheeky response.

    This was left off because the whole user experience portion on the site is in need of some love; however I don't see any harm in allowing people to edit their own addresses since they're yours. You should now be able to enter into the address book and change your addresses.

    The other edit tab is currently only for editing your user account information, so that's why you didn't see any address stuff in there.
  • W9GFOW9GFO Posts: 4,010
    edited 2014-07-28 12:35
    Thanks for attending to this. There is still a problem. I can now edit my address, but when I click the "save" button I get a message saying that my profile has been saved yet my old address remains, it does not get updated.
  • BumpBump Posts: 592
    edited 2014-07-28 13:07
    Interesting... checking into it.
  • BumpBump Posts: 592
    edited 2014-07-28 13:38
    I can't seem to duplicate this problem on my test machines/browsers.
    Might be a caching problem?

    My next step will be to check revisions, but currently it seems non-repeatable.
  • W9GFOW9GFO Posts: 4,010
    edited 2014-07-28 14:46
    I tried again on both Safari and Firefox, same result. I then tried deleting my address. It asked me if I was sure, said it could not be undone. I continued with the delete, but my address is still there just as it was before.
  • Phil Pilgrim (PhiPi)Phil Pilgrim (PhiPi) Posts: 23,514
    edited 2014-07-28 14:56
    Rich, did you clear your browser cache after making the change?

    Bump, maybe something like one or several of these on that page would help:
    <meta http-equiv="cache-control" content="max-age=0" />
    <meta http-equiv="cache-control" content="no-cache" />
    <meta http-equiv="expires" content="0" />
    <meta http-equiv="expires" content="Tue, 01 Jan 1980 1:00:00 GMT" />
    <meta http-equiv="pragma" content="no-cache" />

    -Phil
  • W9GFOW9GFO Posts: 4,010
    edited 2014-07-28 15:01
    Phil Pilgrim (PhiPi) wrote: »
    Rich, did you clear your browser cache after making the change?

    No, but opening up a different browser to view the supposedly changed address would have the same effect, right?
  • Phil Pilgrim (PhiPi)Phil Pilgrim (PhiPi) Posts: 23,514
    edited 2014-07-28 15:04
    W9GFO wrote:
    ...opening up a different browser to view the supposedly changed address would have the same effect, right?
    I should think so. I doubt that browsers share a single cache. Your ISP might be caching stuff further upstream, however. Mine did this for awhile, but I was able to ask them not to cache certain URLs, and the problem went away.

    I guess the proof would be to have someone at Parallax check your address to see if it actually got changed in the database.

    -Phil
  • BumpBump Posts: 592
    edited 2014-07-28 16:19
    Phil Pilgrim (PhiPi) wrote: »
    Bump, maybe something like one or several of these on that page would help...

    Something like that might help, if that's the problem.
    Phil Pilgrim (PhiPi) wrote: »
    I guess the proof would be to have someone at Parallax check your address to see if it actually got changed in the database.

    There were 4, now I see 6 addresses a lot of duplicates; 16 revisions, so something is happening.
    I'll take some pokes at it from a few other testing accounts once I'm out of Parallax HQ, just in case it's something here allowing me to be so successful in my tests.

    It wouldn't be the strangest issue I've had to look at in recent memory.
  • W9GFOW9GFO Posts: 4,010
    edited 2014-07-30 15:41
    I tried again at my parent's house, same ISP, different account - same result. So then I used my iPhone's 3G network (I turned wifi off), same result.
  • W9GFOW9GFO Posts: 4,010
    edited 2014-09-27 14:09
    We have now switched ISPs. I still cannot edit my address...
  • W9GFOW9GFO Posts: 4,010
    Just an update - this issue still persists. It still shows my address as Bellevue after changing it.
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