Ken to be missing from forums: contact me directly for any service deficiencies....
Ken Gracey
Posts: 7,392
Hey there,
I've got too many responsibilities underway at Parallax for the next 45 days, wrapping up the second week of August. We have a very big manufacturing project in the works that you will see in August, visitors from near and afar, a remodeled office that MattG built for us, supporting Chip to [find] reach the Propeller 2 finish line and arrange foundry agreements, and a few family-mandated days off. Parallax is in a fascinating transition and I have to focus every minute of every day. Although the forums are important as everything else, some of these other responsibilities have medium to long-term implications for us.
My concern is that while I'm not able to check in to the forums I will miss the frequent calls for extra service from Parallax that show up on these forums. I'm referring to the posts where customers feel we're not providing enough support, RMA needs, or they need a reply from Parallax of some type they're just not getting. These kinds of issues range from "my BS2 isn't working" to "what the heck is the P2 tool plan?". Sometimes customers need quick shipments, an answer to where documents have been hidden, or something else. Often I stumble across these kinds of posts and sometimes horrified that I could've missed such an important "call to service" for Parallax.
Therefore, if you feel there's something that we're not seeing on the forums until the first week of August, please reach out to myself or one of us you already know. Let us know there's a little or big issue that needs our attention. Use my e-mail kgracey@parallax.com or phone number below, which goes straight to me no matter where I am located.
Keep in mind there are at least a half-dozen of us at Parallax who are on the forums every day, but we all look for different things.
I only want to make this message clear so we can always do what's right for all of you in case it appears we have a drop in service level.
Thanks,
Ken Gracey
I've got too many responsibilities underway at Parallax for the next 45 days, wrapping up the second week of August. We have a very big manufacturing project in the works that you will see in August, visitors from near and afar, a remodeled office that MattG built for us, supporting Chip to [find] reach the Propeller 2 finish line and arrange foundry agreements, and a few family-mandated days off. Parallax is in a fascinating transition and I have to focus every minute of every day. Although the forums are important as everything else, some of these other responsibilities have medium to long-term implications for us.
My concern is that while I'm not able to check in to the forums I will miss the frequent calls for extra service from Parallax that show up on these forums. I'm referring to the posts where customers feel we're not providing enough support, RMA needs, or they need a reply from Parallax of some type they're just not getting. These kinds of issues range from "my BS2 isn't working" to "what the heck is the P2 tool plan?". Sometimes customers need quick shipments, an answer to where documents have been hidden, or something else. Often I stumble across these kinds of posts and sometimes horrified that I could've missed such an important "call to service" for Parallax.
Therefore, if you feel there's something that we're not seeing on the forums until the first week of August, please reach out to myself or one of us you already know. Let us know there's a little or big issue that needs our attention. Use my e-mail kgracey@parallax.com or phone number below, which goes straight to me no matter where I am located.
Keep in mind there are at least a half-dozen of us at Parallax who are on the forums every day, but we all look for different things.
I only want to make this message clear so we can always do what's right for all of you in case it appears we have a drop in service level.
Thanks,
Ken Gracey
Comments
Great support from Phil, Mike, Tracy, Duane, and others, also.
Tend to the business at hand and get 'er done!
Jim
Thanks for all you do.
Paul
Wishing you the best for all yours and Chip's efforts.
...must agree!