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Can,t get started — Parallax Forums

Can,t get started

lousyshotlousyshot Posts: 11
edited 2012-09-12 14:15 in BASIC Stamp
I downloaded BASIC Stamp on the computer up to the point using THE HELP FILE.( page 17). I do not get a BASIC icon,butget the basic stampeditor in my programs.
I click on Help but get a blank page. It appears that there is a page there as for lines and shading but NO writing, NO PARALLEX logo. NOTHING. So I"M stalled.
lousyshot:frown:

I should rename this HELP WON"T DOWNLOAD

Comments

  • PJAllenPJAllen Banned Posts: 5,065
    edited 2012-09-01 17:00
    Why didn't you stay with the subject you started on this just the other day?

    You've gone through the steps at
    http://www.parallax.com/BASICStampEditorSoftware/tabid/789/Default.aspx
    ? ? ?
  • lousyshotlousyshot Posts: 11
    edited 2012-09-02 10:39
    Yes in a way. did step 1 and 2 but step 3 says to connect hardware to computer and the Board of E. package says STOP INSTALL SOFTWARE FIRST.
  • PJAllenPJAllen Banned Posts: 5,065
    edited 2012-09-02 13:51
    "Yes in a way." No way.

    Step 1) download the software to the computer
    Step 2) run the installer and follow the prompts
    Step 3) connect your hardware to USB or serial port

    There should be nothing (Stamps or related things) connected to the PC during Step 1 or Step 2.

    You were able to download the software in Step 1?

    You double clicked the icon for the .EXE "Setup-Stamp-Editor-v2.5.3.exe"?
    Are you electing to do a "Complete" install (not a "Custom" install)?
    Do you end up with a "shortcut" icon on your desktop after install?
  • lousyshotlousyshot Posts: 11
    edited 2012-09-02 19:40
    tried loading it 3 times but would not go into help pages. Tried it on the laptop, NO PROBLEM. went like a charm.
  • vaclav_salvaclav_sal Posts: 451
    edited 2012-09-10 20:32
    This may not help, but I am just curious.
    Does the load of the editor completes sucessfully? No application icon and no help file saiz no.
    When was the last time you checked your hard drive? Any other apps do not prerform correctly?
    Do both laptop and desktop run SAME OS ( same service paks, if any ) - long shot.
    Would appreciate reply.
  • Chris SavageChris Savage Parallax Engineering Posts: 14,406
    edited 2012-09-12 14:15
    Which version of Windows are you running on the PC where this isn't working? Which version of internet explorer is on that PC?
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