USB serial driver

Strelnikov · 2012-01-09 17:46

I am new to the Propeller. I bought a C3 from Parallax along with the USB interface cable. Unfortunately I cannot get it working. The following messages appear in DPINST.LOG after installation of the FTDI driver.

INFO: ENTER: DriverPackageInstallW
INFO: ftdibus.inf: checking signature with catalog
'c:\documents and settings\administrator\local settings\application data\parallax\driver installer\drivers\ftdibus.cat' ...
INFO: Driver package 'ftdibus.inf' is WHQL signed.
INFO: Installing INF file 'C:\WINDOWS\system32\DRVSTORE\ftdibus_118A55261B69F7B89BB91BE915A947C0AFB10811\ftdibus.inf'
of Type 6.
INFO: Looking for Model Section [FtdiHw]...
INFO: Installing devices with Id "USB\Vid_0403&Pid_6001&Rev_0600" using INF
"C:\WINDOWS\system32\DRVSTORE\ftdibus_118A55261B69F7B89BB91BE915A947C0AFB10811\ftdibus.inf".
INFO: Installation did not occur because the hardware isn't currently present.
INFO: Phantom Device with Hardware/Compatible Id 'USB\Vid_0403&Pid_6001&Rev_0600' already has
'C:\WINDOWS\system32\DRVSTORE\ftdibus_118A55261B69F7B89BB91BE915A947C0AFB10811\ftdibus.inf' installed on it.
INFO: No drivers installed. No devices found that match driver(s) contained in
'C:\WINDOWS\system32\DRVSTORE\ftdibus_118A55261B69F7B89BB91BE915A947C0AFB10811\ftdibus.inf'.
SUCCESS:Installation completed with code 0xE000020B.
INFO: RETURN: DriverPackageInstallW (0xE000020B)

I called tech support today and was asked to try another USB cable, which I did. No difference. When I plug in the cable and power up the C3 the following message appears:

Found New Hardware
A problem occurred during hardware installation.
Your new hardware might not work properly.

Any help to get up and running would be greatly appreciated.

T Chap · 2012-01-09 18:25

Welcome Strelnikov.

When you installed the driver, was the device connected via USB? If so, try rebooting, disconnect USB cable, reinstall. After installing driver, then connect the device and see if you get a device connected message.

You may need to download the latest driver from the FTDI site for your platform.

Strelnikov · 2012-01-09 18:36

I don't remember if it was connected or not, I don't believe so. I will try rebooting and reinstalling. Thanks!

Strelnikov · 2012-01-09 18:59

Okay I removed the FTDI driver, rebooted, reinstalled, and connected the C3 interface cable. Same thing as before, a box that says

Found New Hardware
A problem occurred during hardware installation.
Your new hardware might not work properly.

I downloaded USB View from the FTDI website and ran it. It can see the device. It shows up as a black exclamation point in a box with a yellow background and text next to it that says

[Loc 7311] DeviceConnected

So I don't think there's a problem with the C3 hardware or cable, the problem has something to do with the driver.

T Chap · 2012-01-09 19:20

What OS? I wonder if this is a virus protection software in the background causing the driver to not fully install.

Strelnikov · 2012-01-09 19:55

Windows XP Service Pack 2. Yes Symantec Antivirus. I'll try to turn it off and reinstall.

Strelnikov · 2012-01-09 20:05

Can't configure the antivirus software and can't remove it. May have to find another computer.

Circuitsoft · 2012-01-10 12:22

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Strelnikov · 2012-01-10 17:28

Thanks for the link Circuitsoft, but I don't have the product key (company laptop).

What I did next was try to install the Propeller Tool + driver on an old IBM Thinkpad running Windows 2000. Same problem as with the HP company laptop. The software installs fine but when the C3 is connected the following message appears and the Propeller Tool can't see the C3.

Found New Hardware
A problem occurred during hardware installation.
Your new hardware might not work properly.

So next I installed the Propeller Tool + driver on an old Dell GX280 workstation running XP. It worked! I even downloaded a simple program and ran it on the C3.

The antivirus software was probably the problem on the HP company laptop but wasn't an issue on the Thinkpad. Any clues? I'd really like to get the Propeller Tool running on a laptop.

T Chap · 2012-01-10 18:38

On an XP system I have used a lot, one day all the USB ports stopped working with the Prop(FTDI FT232 chip), producing a similar error you are getting. I solved it by going into the device manager, finding all 3 USB ports and disabling them. I then enabled the USB ports and things were fine. Keep in mind that if you disable all of the ports, you will not have external mouse functionality, so only do this if you have a build in touch pad.

ericball · 2012-01-11 07:06

I've also found it's also a good idea to clean up the hidden devices. Sometimes Windows will create new instances for USB devices rather than reusing the old ones. Removing all duplicates (and anything which you are no longer using) often helps. http://support.microsoft.com/kb/315539

Strelnikov · 2012-01-11 17:07

Thanks for the tips guys. I'll keep picking away at this until I figure it out.

I loaded the FTDI drivers and Brad's Spin Tool (BST) on a MacbookPro running OSX 10.5 today using the instructions from this site and it worked fine.

Strelnikov · 2012-01-12 17:23

It appears that you need XP Service Pack 3 to get the FTDI driver to work.

USB serial driver

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