Basic Stamp Editor v2.5.2 Help not functioning

smpl

I have not been able to get the help section from the Basic Stamp Editor v2.5.2 to load any data.. The Help Topics window opens however the panes are always blank. I have reinstalled this application twice and always get the same results. I am running Windows XP w/ SP3 and IE8 is my default browser assuming the help files use IE8. Has anyone had the same issue? If so, how did you fix it? Is there another way to run the (BASIC Stamp Help.exe) file?

RDL2004

I use Firefox (because IE is too dangerous), and I know the "search" function in the top menu bar is bugged, but I've never seen it where nothing appears at all. If you installed to the default folder, the Help files are located there. Maybe you can access them directly.

C:\Program Files\Parallax Inc\Stamp Editor v2.5.2\Help

Try opening the default.htm directly in your browser.

smpl

Thanks RDL2004. I have it installed in it's default location. (C:\Program Files\Parallax Inc\Stamp Editor v2.5.2\Help\BASIC Stamp Help.exe) I have tried Google Chrome and I still get the same results. I must have a problem with my OS or a problem with the BASIC Stamp Help.exe file. Anyhow, I gave up on it. I will just continue to use PDF files that I downloaded from Parallax.

RDL2004

Did you try to open the file directly with the browser? Not by using the Editor or the Basic Stamp Help.exe? They are fundamentally just standard html files. If the files are are there, your web browser should be able to display them. If you navigate to that folder with Windows Explorer (not IE) and double-click the default.htm file, it should automatically open in your web browser.

smpl

Thanks Rick,

Yes, I tried that and I still get the same results. Now I and thinking I have a bad Default.htm file. It looks the same as the BASIC Stamp Help.exe where all I see is the seperator bars dividing the window into 3 seperate panes with no data, just blank panes. Its almost as if it's not pointing to the data that needs to be displayed in those panes. Can you please check this for me. Does your help folder contain 735 files and 20 folders? Maybe I am just missing a file.

Thanks

RDL2004

I don't know why there's a difference, but mine is showing only 733 files. This is a very odd problem.

smpl

Well thats strange.

smpl

This is what I see when I run the Default.htm file. I also see the same thing when I run the BASIC Stamp Help.exe file alone or through the Basic Stamp Editor.

RDL2004

I think it may be that you do not have Javascript enabled in your web browser.

If I disable Javascript in Firefox, I see exactly what you see, two empty panes.

I don't know where this setting is in IE, try poking around and see if you can figure it out.