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Very negative review of Boe-Bot on Amazon.com — Parallax Forums

Very negative review of Boe-Bot on Amazon.com

W9GFOW9GFO Posts: 4,010
edited 2011-06-09 09:13 in General Discussion
There is a very negative review of the Boe-Bot on Amazon.com. It sounds like the customer was not dealing with Parallax but Versa Science although the review does not make that clear. Someone replied to the negative review in support of Parallax but still, even they made it sound as if the issue was with Parallax and not Versa Science.

With only four reviews, it seems like a good idea to say something.

Rich H

Comments

  • LeonLeon Posts: 7,620
    edited 2011-06-02 01:18
    I read it as a criticism of the retailer. Parallax should contact Versa Science and ensure that the customer gets his refund, or a replacement.
  • Ken GraceyKen Gracey Posts: 7,407
    edited 2011-06-09 09:13
    Versa Science is not a Parallax distributor as far as I know. It's the first time I've seen that company name, in fact.

    I've asked our Sales Manager Jim Carey to get in contact with the customer about the problem(s) and to make sure they've been refunded. I find the review quite negative and not representative of how our customers feel about this product. But the success of the product should speak for itself.

    Ken Gracey
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