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EDIT: My mistake, nothing to see here — Parallax Forums

EDIT: My mistake, nothing to see here

MicrocontrolledMicrocontrolled Posts: 2,461
edited 2011-03-02 05:53 in General Discussion
Hi,
I recently placed an order with Parallax for a new Xbee module. I've been waiting for it a few days now, and yet strangely I never received any email verification of my order, even though the shipping I specified included tracking. If I log in on the site, I also get no confirmation. I got the "Thank you for your order!" message and yet I see no sign of my order going though. Is it possible that it was lost? I've ordered from Parallax before, and I don't remember this every happening. I also checked my bank account and the amount was withdrawn.

Thanks,
Microcontrolled

Comments

  • wjsteelewjsteele Posts: 697
    edited 2011-02-26 13:39
    No... you'll get it. I've noticed that on a few orders... but they always arrive in very short order.

    Bill
  • PJAllenPJAllen Banned Posts: 5,065
    edited 2011-02-26 14:41
    I think that this would be best handled by sending an e-mail to sales@parallax.com.
    When you complete an order at the store site it bounces back an order number.
    Parallax have been very good to you, Microcontrolled, and you ought to be much more temperate than this.
  • MicrocontrolledMicrocontrolled Posts: 2,461
    edited 2011-02-26 17:00
    @PJ Allen: you're right, probably should have just dropped an email instead of posting the question to the forum, but I didn't mean to sound complaining, I was just asking because I need the part fast and i wanted to know if I should re-order. Plus I knew that Parallax isn't open weekends and it would be a few days until I got an answer, so I'd like to know before then. I edited in the part about checking my bank account afterward, and probably wouldn't have posted it in the first place had I checked that first. wjsteele's remark answered my question.
    Thanks, though, next time I have a question I'll use email or PM first to avoid accidental "bad publicity".
    @wjsteele: Thanks, that answered my question perfectly. :-)
  • Matt GillilandMatt Gilliland Posts: 1,406
    edited 2011-02-27 06:45
    Hi Mc-
    No worries - I forwarded this to Jim (sales manager) - he'll get you fixed up pronto!
    -Matt
  • Jim CareyJim Carey Posts: 15
    edited 2011-02-27 07:21
    Microcontrolled wrote: »
    Hi,
    I recently placed an order with Parallax for a new Xbee module. I've been waiting for it a few days now, and yet strangely I never received any email verification of my order, even though the shipping I specified included tracking. If I log in on the site, I also get no confirmation. I got the "Thank you for your order!" message and yet I see no sign of my order going though. Is it possible that it was lost? I've ordered from Parallax before, and I don't remember this every happening. I also checked my bank account and the amount was withdrawn.

    Thanks,
    Microcontrolled

    Hi Microcontrolled,

    I checked on your order and it shipped out on the 24th. It shipped US Priority mail, so no tracking number, but you should receive it tomorrow. If you have any troubles receiving your order, please e-mail me at jcarey@parallax.com.

    Thanks,
    Jim Carey
    Parallax Inc.
  • $WMc%$WMc% Posts: 1,884
    edited 2011-02-27 10:57
    I'm glad to see the sales staff made it out from under that bus.
    '
    I herd Zippo lighter fluid and Go-Jo really helps to remove oil,diesel, and road-tar stains from clothing.
    '
    Just an FYI.
  • MicrocontrolledMicrocontrolled Posts: 2,461
    edited 2011-02-28 08:04
    Thanks, so sorry for the trouble. This is the first time I've actually ordered though Parallax, normally I go though a distributor so that I can get various components as well, so I thought like a newbie and posted this, and all it seemed to do was cause Parallax marketing trouble and collect rude remarks from other forum members. Next time I'll not post anything, after all Parallax has done for me, I don't want to cause any trouble for them.

    I've edited the title line as to not attract attention.
  • ctwardellctwardell Posts: 1,716
    edited 2011-02-28 08:15
    Water under the bridge...
  • P!-RoP!-Ro Posts: 1,189
    edited 2011-02-28 14:19
    Nice new title, it attracted me to read this :)
  • Matt GillilandMatt Gilliland Posts: 1,406
    edited 2011-03-01 18:35
    Relax Mc - no apology necessary!

    Management (Ken in particular) is very open with customers (sometimes I think to a fault - but that's my opinion, and probably why I'm not management :).

    In this case, I learned that USPS shipping doesn't automatically send out tracking info directly - This isn't an excuse, but we're working on so many things right now... I know that's in the stack somewhere - but not implemented yet - since we're upgrading so many other aspects of what we do here - these forums, for example, as well as new production equipment too. Not to mention the fact that we have a long, cool list of new products in the pipeline as well...

    Besides, we don't "tar and feather" customers for speaking out.
    At least not that I can recall recently ;-)

    @ P!-Ro - You're right - caught my attention too. I think the best way to get looked at, is to say "Don't look at me!"
    -Matt
  • Dr_AculaDr_Acula Posts: 5,484
    edited 2011-03-02 04:12
    I've edited the title line as to not attract attention.

    and
    Nice new title, it attracted me to read this

    Yes, me too. Very interesting.

    BTW, Parallax are very good with shipping. Generally if you order on a particular day you can expect delivery the day before. Sometimes earlier!

    (Seriously, even to Australia they are only a few working days. Great company to do business with.)
  • Oldbitcollector (Jeff)Oldbitcollector (Jeff) Posts: 8,091
    edited 2011-03-02 05:53
    Title line attracted me as well..

    No worries Microcontrolled... You gave Parallax yet another opportunity to shine with their superior customer service.

    OBC
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