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Help with NetBurner Please! — Parallax Forums

Help with NetBurner Please!

shanebatyshanebaty Posts: 30
edited 2010-12-12 02:21 in General Discussion
Okay, so i know parallax doesn't offer customer support on this because there are so many things that could not be set right. but i was wondering if any one else has experienced the same problem as me.

When i plug the module into my network with power, all lights on the netburner turn on and stay on including the 2 where the patch cable plugs in.(no blinking) i know its not a crossover cable, so that shouldn't be the problem. my router doesn't even flash on the front for the number that its plugged into. so that shows the routers not even seeing it...?

has anyone else had this problem?

oh yeah, im using a d link router and running windows 7 home premium with trend micro internet security

Comments

  • LoopyBytelooseLoopyByteloose Posts: 12,537
    edited 2010-12-09 21:48
    Not much help here. You have several layers to work through -- the D-Link router and the Windows security. You might find the whole process easier with no router and using an Ubuntu Linux computer to diagnose connection problems. Alternaltively, a LiveCD of Linux (such as Puppy Linux) will boot and not bother you Windows installation.

    I've never had a Netburner. I did try other Netmedia products and found that support was minimal and documentation poor for the BasicX products.
  • shanebatyshanebaty Posts: 30
    edited 2010-12-11 00:55
    Thanks for the suggestions and tips. Well iv tried bypassing the router by connecting it directly to my computer with a crossover cable and the computer doesn't even detect anything plugged in. firewall is disabled.
  • FranklinFranklin Posts: 4,747
    edited 2010-12-11 14:35
    Sounds broken to me. If the netburner people have no ideas start tinkering.
  • LoopyBytelooseLoopyByteloose Posts: 12,537
    edited 2010-12-11 22:21
    Ummm.... Isn't the crossover cable is usually reserved for a computer to computer connection? I am not sure it is required for the Netburner to computer. I don't even have a crossover cable.

    The reason I suggested Linux is that the Windows fireall and 2nd party security software are a bit harder to sort through. With LInux, documentation is readily available online and in public libraries. I first learned how to handle TCP/IP protocols in Linux as the fundamentals are better explained and the diagnostic software is easy to use.

    You will have to work with Windows at the Command Line for diagnostics of your internet connection. And I am not sure what exactly is available with Windows 7.
  • shanebatyshanebaty Posts: 30
    edited 2010-12-12 00:46
    Okay i feel a little dumb. i changed the battery i was using and it works perfectly fine. It turns out the battery was low and i had no idea until the light on the netburner got so dim i couldn't see it. thank you so much for yall's help and suggestions.
  • LoopyBytelooseLoopyByteloose Posts: 12,537
    edited 2010-12-12 02:21
    I'm happy to see you've sorted things out.

    I did take a look at the Netburner documentation and see that a crossover cable is required when direct to the computer. I also see that the Netburner depends on software installed in Windows, so Linux may not be a good option.

    Now that you have it working, it may be possible to reinsert the router. As usual, trying to minimize the configuration when first getting to know a piece of hardware.
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