Tech Support at Parallax Rocks
sam_sam_sam
Posts: 2,286
I want to Thank Tech Support for there help today
I bought a 2 line LCD Display back a few month ago
that when to use it·this was what happen
I had been working on this Project for many hour that day and it was getting
late
I did ·not real look very closely at how·the·plug·was plug in on the back of the LCD Display ·I did not see that the pins where not in·right place
5 volts when to the RX or the TX pin which ever one it has ·and not to the Basic Stamp
I even told them what and how it happen
I have been·buy from ·Parallax for many years now and this was the first time that·I ever sent any thing back to them that I mess up
I have seen on the fourm a few time where people have thing happen an you have told them to contact Tech Support and we will see what can be done
·And from what I have seen today I will keep buying from Parallax for many·more years to come· when·I want to build one many project that come to mind
·
▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
··Thanks for any·
·that you may have and all of your time finding them
·
·
·
·
Sam
Post Edited (sam_sam_sam) : 9/3/2008 5:08:23 AM GMT
I bought a 2 line LCD Display back a few month ago
that when to use it·this was what happen
I had been working on this Project for many hour that day and it was getting
late
I did ·not real look very closely at how·the·plug·was plug in on the back of the LCD Display ·I did not see that the pins where not in·right place
5 volts when to the RX or the TX pin which ever one it has ·and not to the Basic Stamp
I even told them what and how it happen
I have been·buy from ·Parallax for many years now and this was the first time that·I ever sent any thing back to them that I mess up
I have seen on the fourm a few time where people have thing happen an you have told them to contact Tech Support and we will see what can be done
·And from what I have seen today I will keep buying from Parallax for many·more years to come· when·I want to build one many project that come to mind
·
▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
··Thanks for any·
·that you may have and all of your time finding them·
·
·
·
Sam
Post Edited (sam_sam_sam) : 9/3/2008 5:08:23 AM GMT
Comments
I have damaged·a couple of·parts like SX Keys and they usually offer a 50% replacement on it.
You send the item in and they troubleshoot it and if it is your fault then they give you 50% credit towards the price of a new one. Otherwise, they will replace it with no cost.
Great service.