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new site just awefull, need help — Parallax Forums

new site just awefull, need help

vettezr1vettezr1 Posts: 77
edited 2010-08-10 16:00 in General Discussion
hey guys this is mikediv I have been trying for days to get back into my mikediv account after days of trying I was just now able to create a new account I had to make up a new email address and everything
it will not let me log in as mikediv but if I try to use that name or my email address it says already in use it logs me in to the main parallax site but not the fourms I can not access any of my PM's or old account info has anyone else have this problem what did you do to fix it?? I emailed customer support but no answer

Comments

  • WhitWhit Posts: 4,191
    edited 2010-08-09 17:58
    Mike,

    See http://forums.parallax.com/showthread.php?t=124514 by Jim.

    You should be able to enter you old e-mail address (which is linked to the mikediv user name. The software will send you a new password that you can use to log on the first time with the mikediv user name. Once on, you can go to User CP and change your password.

    Good luck! If this doesn't work, email Jim Ewald for help!
  • JasonDorieJasonDorie Posts: 1,930
    edited 2010-08-09 19:27
    You have to reset your password, as if you've lost it. Give the site your name & the email address you have on file, and it'll reset your password and send it to you. Your old password can't be retrieved, because it's stored as a hash code (kind of like the sum of the letters), not the original string you typed in. Once you reset it, you can login and change it to whatever you like.

    Jason
  • davejamesdavejames Posts: 4,047
    edited 2010-08-10 11:32
    Mr. Dorie...may I suggest you change your avatar?

    DJ
  • K2K2 Posts: 693
    edited 2010-08-10 11:40
    Where is PJ Allen, Counsel of Despair, when you need a pedantic boob...I mean a spelling check?
  • JasonDorieJasonDorie Posts: 1,930
    edited 2010-08-10 14:13
    davejames wrote: »
    Mr. Dorie...may I suggest you change your avatar?

    You may - I was on my work computer and didn't have immediate access to my usual avatar.

    J
  • davejamesdavejames Posts: 4,047
    edited 2010-08-10 16:00
    ...thank you.

    DJ
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