Hi, thanks for visiting Answer Desk. I'm Marben F.


Marben F: 
?8?:?13?:?38? ?AM  Welcome to Microsoft Answer Desk for Windows. I am Marben. How may I help you with your Windows today? 
 hello there :)
 


You: 
?8?:?14?:?41? ?AM  Hi, I have a purchased genuine XP pro disk but have lost the cover with activation number. I want to reinstall it on a laptop?
 


Marben F: 
?8?:?15?:?09? ?AM  oh i see
 Mike just to inform you as much as i really want to help on this issue 
Win XP is no longer in our scope of support 
Windows XP support has ended
 


You: 
?8?:?17?:?35? ?AM  but surley you can still help me activate it ?
  


Marben F: 
?8?:?18?:?18? ?AM  yes , however it is no longer in Support Mike .
please kindly click that link
 


You: 
?8?:?19?:?03? ?AM  that's ok, I don't want support just want to be able to use it as It's paid for and your
link you refer me to does not help at all to activate my XP disk
  


Marben F: 
?8?:?19?:?27? ?AM  yes i perfectly understand 
and on that link that i already provided for you 
you can see your options 
 


You: 
?8?:?20?:?43? ?AM  ok but im very busy, I don't want to on and on to a dead end and Ive read thhat link
in another TAB. it does not help at all.
  


Marben F: 
?8?:?22?:?15? ?AM  no however you can see your options , since we value your time here and want to resolve your issue in that quick you may click that link and see the options provided
we are not able to activate it since support for XP has ended 
 Option 1: Keep using Windows XP—unprotected
Option 2: Start using Windows 8.1
 


You: 
?8?:?24?:?29? ?AM  Again that link is of no help at all. so does that mean I cant ever use my xp disk again ?
 


 Marben F: 
?8?:?25?:?27? ?AM  that link is for the information you need to know about the support for windows XP 
 


You: 
?8?:?26?:?18? ?AM  i want to keep using it unprotected but that link does not help me activate it
            your going in circles sending me to that link 
 


Marben F: 
?8?:?26?:?49? ?AM  i will provide a link on how to activate it
By the way, I need to create a service request for this chat so that the next time you visit, you already have a reference number.  May I please have your email address and phone number?
  


You: 
?8?:?27?:?33? ?AM  sabablack34@yahoo.com
0424255914   australia
 


Marben F: 
?8?:?28?:?12? ?AM  to activate windows 
kindly click that link
 is there anything else that i can help you with ?
 


You: 
?8?:?30?:?25? ?AM  yes
 


Marben F: 
?8?:?30?:?45? ?AM  yes may i know what it is ?
 


You: 
?8?:?31?:?12? ?AM  that link is about repair or upgrade, i need a new install activation. You said that last link would 
help me activate it. It does nothing of the sort.
  


Marben F: 
?8?:?32?:?01? ?AM  as much as i really want to help you support for Windows XP has ended please refer to that link MIke .
 


You: 
?8?:?33?:?00? ?AM  i don't want support.... i want to activate it. you are microsoft
 that link does not help me do you understand what Im asking and what your link says ?
 


Marben F: 
?8?:?34?:?24? ?AM  yes we are from Microsoft and just to inform you we are unable to support you to activate it because it is no longer in support 
 


You: 
?8?:?34?:?29? ?AM  can you get a supervisor to email me
 


Marben F: 
?8?:?34?:?43? ?AM  the link is for your options only 
 


You: 
?8?:?36?:?55? ?AM  so Microsoft refuses to activate my xp system because you don't support it, so if you lose your activation code they will not help? is that right ?
  


Marben F: 
?8?:?37?:?13? ?AM  as much as i really want to give you my supervisor he is engage in a call right now and for sure he will tell you the same thing that Windows XP is no longer in support and unable to activate
 yes Windows XP is no longer in support and options are already provided
 


You: 
?8?:?38?:?44? ?AM  your options are just selling me the latest OS
 


Marben F: 
?8?:?40?:?03? ?AM  yes Mike . And since that we are unable to support you the thing that you can do now is try higher version of Operating System ?