5 Missing parts on Quadcrawler Kit !!!

Comments

• Jon Williams Posts: 6,491

  2005-01-26 18:52 edited 2005-01-26 18:52

  Please call our office directly: 1-888-99-STAMP. E-mail is the WORST option when you have a serious service issue. We have real humans answer phones in our office, and this issue could have been resolved in the time you took to compose your message.
  
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  Jon Williams
  Applications Engineer, Parallax
  Dallas, TX· USA
• dandreae Posts: 1,375

  2005-01-26 22:55 edited 2005-01-26 22:55

  Hello,
  
  If you could please contact us at 1-888-997-8267 between the hours of 7am and 5pm Pacific time (Monday through Friday), we will be happy to replace the missing parts.· I apologize for the inconvenience.
  
  Best regards,
  
  Dave
  
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  Dave Andreae
  
  Tech Support
  dandreae@parallax.com
  www.parallax.com
  
  ·
• inaki Posts: 262

  2005-01-31 17:56 edited 2005-01-31 17:56

  Well, the next day I published this message I got an answer from Parallax sales support and I got the missing parts today, only three days later.
  
  I must admit that this is excellent support by the side of Parallax. Thanks to Jon Williams, Dave Andreae and Jim Carey.
• FxProgrm Posts: 3

  2005-02-08 04:40 edited 2005-02-08 04:40

  I have the same issue myself.· I received my crawler today, and did not thoroughly inventory the parts.· I did immediately notice that the BOE was missing.· After going through the parts list, I noticed that I too am missing the servo mounts.· I will be calling them in the morning.· Sorry to see that this has happened, but with it having as many parts as it does, it is easy to miss something.· I would recommend to parallax that they have a check sheet that get's included with the shipments to ensure that the person packaging the product has included all of the parts.
  
  Mike.
• Ken Gracey Posts: 7,386

  2005-02-08 04:58 edited 2005-02-08 04:58

  Hi Mike,
  
  We discovered today that we had a batch of 10 QuadCrawlers which we didn't kit completely. Every once in a whle we tend to get a bit relaxed and make a mistake like this one. We are contacting the individuals who received the kit and sending them parts ASAP. We're also double-checking these kits internally before shipment.
  
  It's the low-volume kits like this one that get us - those which we build many more of are less likely to have mistakes.
  
  Call us in the morning anyway, just to make sure we're doing the right thing.
  
  Thanks,
  
  Ken Gracey
• inaki Posts: 262

  2005-02-08 18:47 edited 2005-02-08 18:47

  Fxprorm, the good news is that after I received the missing parts (yes, the BOE and the 4 servo mounts) I was able to complete the Quadcrawler mounting without missing any more parts. Every screw was there. Just one thing: the software examples in the book are wrong. They are written apparently for the BS1. However the examples in www.crustcrawler.com are right and work nicely.
• Alex Posts: 20

  2005-02-08 23:47 edited 2005-02-08 23:47

  Hello Mike:
  
  I checked the current QuadCrawler documentation. All of the code headers are for the Bs2 and we have NEVER written code for the BS1. What page are you looking at?
  
  Thanks,
  
  Alex
  
  CrustCrawler Inc.