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My Surface Pro 4 Exploded!
My Surface Pro 4 exploded.
About two months ago I notice a small dot of extra brightness had developed on the LCD. About a centimeter in diameter. Damn it, I thought, the screen is going to expire. And just a few weeks after the guarantee ran out.
Some weeks later an area of the screen started turning yellow. This ugly sepia blob was slowly getting bigger and bigger. At this point I should have started suspecting something other than screen failure.
Then for one month we were on a summer break in a cottage in the forest, miles from any civilization. During that time the left hand edge of the screen became unglued from the frame and was bulging outwards. As it happened it was a really hot summer, over 30C in the shade everyday. Silly me concluded that the glue holding the screen on had melted in the heat and the heat was causing the screen to expand and cause it to bow outward.
On getting home the gap between screen and body was so big I could see the battery inside. Only at that point did the penny drop. It was not a screen problem rather the battery was exploding.
The store I bought the machine from did not want help but they suggested calling Microsoft Support to find a place that could fix it. I'm doomed, I thought.
Turns out MS support were sounding very concerned about this. They asked for some photos of the machine. Then immediately offered to replace it. Wow!
Not only that they sent me a fire retardant box covered in hazard labels to pack the Surface in and arranged for a courier service to pick it up from my home. Even more wow!
I pretty sure MS put some mind altering drugs in the free food and beer they gave me at a developer conference in Helsinki two years ago. And again at conference at their offices in San Jose last year. Which caused me to end up using Win 10 on the Surface, forsaking my beloved Linux machines of long standing. But if they keep treating me so well I'll love them forever.
Let's see. The replacement has not arrived yet...