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joe from NY
01-07-2006, 02:13 AM
Hi I am having a problem viewing the help file. I copied to the correct location specified. I am able to view other .chm files fine.

I just coped the latest to the folder as specified in the HELP FILE thread.


ANy ideas why i get this error?

Looks Like this error is

res://C:\WINDOWS\System32\shdoclc.dll/dnserror.htm#mk:@MSITStore:C:\Program%20Files\Para llax%20Inc\Stamp%20Editor%20v2.2.5\pbasic.chm::/igroups.htm

Post Edited (joe from NY) : 1/6/2006 7:45:35 PM GMT

PJ Allen
01-07-2006, 02:34 AM
I think you're experiencing·the "XP" thing.

(Using the Help button in the Editor is making your computer freeze?)

What to Do:·make a shortcut for Help on your Desktop.· Use that to access Help and not the Editor's button.

Jon Williams
01-07-2006, 02:36 AM
Did this happen after an XP update? -- that's when we've seen is show up in the past. And, just as mysteriously, the problem seems to fix itself.

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Jon Williams
Applications Engineer, Parallax

joe from NY
01-07-2006, 02:46 AM
All i did was save the CHM file from the site.

Never used the help file before though.

I edited my post showing a possible reason for my error...


res://C:\WINDOWS\System32\shdoclc.dll/dnserror.htm#mk:@MSITStore:C:\Program%20Files\Para llax%20Inc\Stamp%20Editor%20v2.2.5\pbasic.chm::/igroups.htm

joe from NY
01-07-2006, 02:48 AM
Also , It does this in the editor and NOT in the editor.

joe from NY
01-07-2006, 02:53 AM
Ok I got something reworking by reinstalling the Stamp software. I can atleast use the help file now. Looks like the updated chm caused the issue.

Jon Williams
01-07-2006, 03:13 AM
A reinstall of the editor will ensure that your PC has the proper help components installed for CHM files.

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Jon Williams
Applications Engineer, Parallax

joe from NY
01-07-2006, 03:20 AM
Does the latest help file come with the latest editor, or do i need to copy the chm file to the system?

Jon Williams
01-07-2006, 05:21 AM
Yes, the latest help file is included in the install.

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Jon Williams
Applications Engineer, Parallax

Jon Williams
01-23-2006, 02:15 PM
I happened upon this URL with explanation of the help file mystery we've all experienced:

http://www.helpware.net/FAR/far_faq.htm#SecurityUpdates

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Jon Williams
Applications Engineer, Parallax

Chris Savage
01-23-2006, 10:06 PM
As a note most people having problems with the Help Files experience these problems running Help from within the editor, but are able to run the Help File from the Start Menu shortcut without issue.· So if you are experiencing issues with the Help File locking up, try running it from it's Start Menu Icon instead.

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Chris Savage
Parallax Tech Support
csavage@parallax.com (mailto:csavage@parallax.com)