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Jessica Uelmen
10-13-2011, 04:04 PM
Hey everyone,

Back in May, we launched the Parallax Semiconductor Forum as a place for product developers to ask questions of our FAEs. Since then, we’ve found that the majority of support requests come through phone calls or our Support Portal, and the forum doesn’t serve the purpose that we originally intended it to.

As we’ve mentioned in the past, our FAEs are kept busy all day with tasks for both Parallax Inc. and Parallax Semiconductor. It makes sense at this time to funnel everything through our Support Portal and limit the number of avenues our FAEs need to check daily. For that reason, we’re going to merge the Parallax Semiconductor Forum with the Propeller Chip Forum.

Thanks to everyone for your support & participation!

Cheers,
Jessica
Phil Pilgrim (PhiPi)
10-13-2011, 04:35 PM
That's a good move, Jessica. I suspect the kind of customers that Parallax Semiconductor wants to attract are less publicly open about their needs and issues and prefer discreet consultation over the rough and tumble of the forum.

-Phil
frank freedman
10-14-2011, 03:17 PM
That's a good move, Jessica. I suspect the kind of customers that Parallax Semiconductor wants to attract are less publicly open about their needs and issues and prefer discreet consultation over the rough and tumble of the forum.

-Phil

Actually if the FAEs are that busy, it would make better sense to combine the two forums to encourage the customers needing help to seek it from the members out here. Seems a lot of high quality free support can be had and best of all, not only do you not really need to divulge that much about what you are developing unless you wish, but you do NOT need to buy the latest in asbestos/kevlar undies if you are not exactly a lemming in your thoughts or ideas........lots of good stuff out here.

Frank
jazzed
10-16-2011, 06:49 PM
This is a very good move. There is no need to expose higher volume customers to our ramblings.
Cluso99
10-19-2011, 12:11 PM
I also think this is a good move. I only occasionally check the parallax semi forum.

It does not surprise me that most enquiries come direct.