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View Full Version : Propeller technical support now increased: welcome David Carrier!



Ken Gracey
12-09-2009, 12:26 PM
Hey all,

Today David Carrier joined our Technical Support team with one purpose of providing more support for the Propeller chip! David sits with Dave Andreae and Josh Donelson. David knows the Propeller very well, having written programs since the day it was released. He also designed the PropScope hardware with Hanno.

You can even CALL US ON THE PHONE and these three guys can answer your questions (for free!). I encourage you not to get stuck and give them a try. Adding one more person in technical support with specific Propeller experience should really help our customers. They also have Skype and GoToMeeting if you prefer using those methods instead of the phone. Just contact them ahead of time at support@parallax.com to exchange Skype names.

All of them will keep your project confidential and they have respect for our customer's intellectual property.

Welcome David!

Sincerely,

Ken Gracey
Parallax Inc.

Bill Henning
12-09-2009, 12:30 PM
Welcome David!


Ken Gracey (Parallax) said...
Hey all,

Today David Carrier joined our Technical Support team with one purpose of providing more support for the Propeller chip! David sits with Dave Andreae and Josh Donelson. David knows the Propeller very well, having written programs since the day it was released. He also designed the PropScope hardware with Hanno.

You can even CALL US ON THE PHONE and these three guys can answer your questions (for free!). I encourage you not to get stuck and give them a try. Adding one more person in technical support with specific Propeller experience should really help our customers. They also have Skype and GoToMeeting if you prefer using those methods instead of the phone. Just contact them ahead of time at support@parallax.com to exchange Skype names.

All of them will keep your project confidential and they have respect for our customer's intellectual property.

Welcome David!

Sincerely,

Ken Gracey
Parallax Inc.

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Propteus (http://mikronauts.com/products/propteus/) and Proteus (http://mikronauts.com/products/propteus/) for Propeller prototyping 6.250MHz custom Crystals run Propellers at 100MHz (http://mikronauts.com/products/mikronauts-625mhz-crystal/)
Las (http://mikronauts.com/software-products/largos/) - Large model assembler for the Propeller Largos (http://mikronauts.com/software-products/largos/) - a feature full nano operating system for the Propeller

potatohead
12-09-2009, 12:33 PM
Nice!!

+1 "excellent!" for doing GoToMeeting support. I started this program with our customer base last year. It's been a win all around. It' makes real "over the shoulder" support possible and practical. We found the time savings from being able to work more directly on the problem easily makes up for the burden of working the software into the process. Our support for MCAD / PLM can get really intense. This stuff exceed that in many ways. (broader area of expertise required)

These online meeting tools are a godsend.

(potatoprediction)

Forum Junkie: "Hello!"

David: "Hi! How can I help?"

Forum Junkie: "Err... yes! Oh you mean that! Well...."

David: "Relax! I'm here to help!"

Forum Junkie: "Well, I just wanted to say, 'hello'..."

:)

You know it's funny. I've never once even thought about calling a support line for this stuff. It's so rare to actually have a support line, and if there is one, usually it's full of limits and exclusions, or it's "Your VISA please...", etc... (we don't ask for a VISA, thank god)

Welcome David! (sorry in advance if my lame humor above results in a busy day)

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SRLM
12-09-2009, 02:04 PM
He beat you Ken! He has already posted some today (now, what was the topic? Memory isn't serving...)

:)

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Powered by enthusiasm

Hanno
12-09-2009, 02:53 PM
Welcome David! David's done an awesome job on the PropScope. He'll be a great resource to help make people successful with the Propeller.
Hanno

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Co-author of the official Propeller Guide- available at Amazon (http://www.amazon.com/Programming-Customizing-Multicore-Propeller-Parallax/dp/0071664505)
Developer of ViewPort (http://hannoware.com/viewport), the premier visual debugger for the Propeller (read the review here (http://www.parallax.com/Portals/0/Downloads/docs/article/ROBOT_ViewPort.pdf), thread here (http://forums.parallax.com/showthread.php?p=760083)),
12Blocks (http://12blocks.com), the block-based programming environment (thread here (http://forums.parallax.com/showthread.php?p=819680))
and PropScope (http://hannoware.com/propscope), the multi-function USB oscilloscope/function generator/logic analyzer

Drone
12-09-2009, 05:00 PM
Welcome David!

Now if only Parallax Support will answer my question submitted in detail before Thanksgiving.... Why does Prop Tool V1.2.6 pull RTS low in addition to DTR when programming, even if DTR only is selected in Preferences. I NEED RTS to be left ALONE by Prop Tool for my application. This is of-course serial port only. I've verified this problem on three machines running WinXP SP3+, an IBM T30 laptop, a P4-Prescott on MSI mobo, and an Atom N330 Intel reference board, all with REAL native serial ports. I've verified that RTS should be left physically high voltage if not used (no HW flow control) with both WinXP Hyperterminal and the venerable Terraterm Web terminal emulators. Selecting DTR, DTR&RTS or RTS only in Prop Tool does nothing. RTS is pulled low along with DTR in all cases.

David, or anyone else at Parallax, please answer this question. I'm getting really frustrated. PM me in the forum with reply, I don't want to hijack this thread. I'll post any resolution to the Forum separately.

Again... Welcome David, I assume you will join the Forum. Please do so and introduce yourself when you do.

I am David (too) in Jakarta

heater
12-09-2009, 05:50 PM
Drone, Have you tried the BST Prop Tool? It may not have the RTS/DTR problem. It also has a nice built in terminal window.

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For me, the past is not over yet.

Baggers
12-09-2009, 06:54 PM
Welcome David,

Hope you enjoy your new job as much as we enjoy the prop!

Nice job on the PropScope too :)

Baggers.

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·

Ale
12-09-2009, 07:12 PM
Great news!

I hope they do not mind some of us are using alternative tools like BST and so on. Skype is a great tool and well, it costs less than international calls (just the broadband so far) http://forums.parallax.com/images/smilies/wink.gif. The other tool is unknown to me.

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MATH on the propeller propeller.wikispaces.com/MATH (http://propeller.wikispaces.com/MATH)
pPropQL: propeller.wikispaces.com/pPropQL (http://propeller.wikispaces.com/pPropQL)
pPropQL020: propeller.wikispaces.com/pPropQL020 (http://propeller.wikispaces.com/pPropQL020)
OMU for the pPropQL/020 propeller.wikispaces.com/OMU (http://propeller.wikispaces.com/OMU)

Cluso99
12-09-2009, 07:23 PM
Welcome David http://forums.parallax.com/images/smilies/smile.gif

Skype will be a nice addition to this forum.

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Links to other interesting threads:

· Home of the MultiBladeProps: TriBlade (http://forums.parallax.com/showthread.php?p=786418),·RamBlade (http://forums.parallax.com/showthread.php?p=849265),·SixBlade (http://forums.parallax.com/showthread.php?p=780033), website (http://bluemagic.biz/cluso.htm)
· Single Board Computer:·3 Propeller ICs·and a·TriBladeProp board (ZiCog Z80 Emulator) (http://forums.parallax.com/showthread.php?p=790917)
· Prop Tools under Development or Completed (Index) (http://forums.parallax.com/showthread.php?p=753439)
· Emulators: CPUs Z80 etc; Micros Altair etc;· Terminals·VT100 etc; (Index) (http://forums.parallax.com/showthread.php?p=778427) ZiCog (Z80) (http://forums.parallax.com/showthread.php?p=788511) , MoCog (6809) (http://forums.parallax.com/showthread.php?p=811043)
· Search the Propeller forums (http://search.parallax.com/search?site=parallax&client=parallax&output=xml_no_dtd&proxystylesheet=parallax&proxycustom=<HOME/>&ie=&oe=&lr=)·(uses advanced Google search)
My cruising website is: ·www.bluemagic.biz (http://www.bluemagic.biz)·· MultiBladeProp is: www.bluemagic.biz/cluso.htm (http://www.bluemagic.biz/cluso.htm)

Jay Kickliter
12-09-2009, 09:09 PM
Thanks, I didn't even realize there was Tech Support for the Prop. Have you guys thought about adding Google Wave? It makes debugging a tricky piece of code over the phone easier, and is more flexile than gotomeeting (which I do love and use), since it works when either party is offline, and doesn't need as much bandwidth (a problem here in NYC).

Jay

Oldbitcollector (Jeff)
12-09-2009, 09:22 PM
AWESOME! Welcome David!

The Parallax forums are such as perfect resource for the Propeller that David might
find himself sitting around like the Maytag man. :) :) Wait, this is Parallax... No chance!

Not only do Parallaxians offer great tech support, but they are also willing to help
when you need an idea to solve a problem using their products! Witnessed this
myself when I paid a visit back in January.

OBC

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New to the Propeller?

Visit the: The Propeller Pages (http://www.warrantyvoid.us/tiki-index.php?page=Propeller) @ Warranty Void.

Little-endian
12-10-2009, 01:15 AM
Welcome David!

MasterC
12-10-2009, 01:32 AM
Jay Kickliter said...
Have you guys thought about adding Google Wave? ...

Google Wave is currently only in a limited release and is not available to everybody. You must be one of the lucky ones?